Job Description

Summary ABOUT SAINT LAURENT

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury pr\xc3\xaat-\xc3\xa0-porter in a 1966 collection called \xe2\x80\x98Rive Gauche\xe2\x80\x99, synonymous with youth and freedom. This shift represented a first critical step in the modesrnization of fashion and revolutionized the socio-cultural landscape.

In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.

Today, Saint Laurent collections include women\xe2\x80\x99s and men\xe2\x80\x99s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.



ROLE

The purpose of this role is to drive and implement Client Engagement activities in South East Asia, driving a customer centric culture with a particular focus on the retail network. This role will work in close cooperation with the APAC Client Engagement team and the South East Asia retail teams in designing and implementing Client Engagement initiatives across the region. Performance will be measured in Sales and Customer Engagement KPI\'s.

MISSION

CRM

CRM Budgeting, Planning and Monitoring

Monitor store data collection, accuracy and data quality and oversee tasks related to CRM systems (upgrading, data cleansing, integration, etc.)

Implement strategies and targeted actions that increase customer base, drive sales and CRM KPIs

Support local retail team with regular CRM KPIs reports

Monitor and improve Customer Engagement KPIs (new customers, retention, frequency, etc.) to support the regional team in driving action plans

Monitor marketing initiatives (e.g., marketing ROI) and follow-up budget for marketing tools

Ensure induction sessions for all new hires (retail and office) within appropriate formats

CLIENTELING

Drive the implementation and execution of corporate clienteling programs and practices in South East Asia, to recruit new customers and increase loyalty among existing ones

Manage the deployment of all processes, tools and training, relative to the YSL Clienteling Approach, including the launch and follow-up of digital clienteling tools in selected stores

Provide guidance to the retail teams in all Clienteling activities, and ensure appropriate focus on strategic clients (e.g., Locals, VICs) to reach business goals

VIC ENGAGEMENT

Contribute to the design/planning and lead the regional execution of VIC Initiatives (e.g., Fashion Shows, dinners) conducted centrally and locally, and evaluate the effectiveness of all strategic and tactical activities

Work collaboratively with local General Managers and Store Management teams, to ensure objectives are set, measured and achieved to drive the growth of our top clients\' business in the region

PROFILE

Minimum of 5 years experience in retail, solid experience in Client Relationship Management

Degree holder in Marketing, Business or related discipline preferable

Proven ability to drive positive customer experiences that build loyalty and deliver measurable results

Dynamic, passion for the fashion industry and knowledge of the luxury market/competitors

Commercial awareness and strong business acumen

Strong analytical and numerical skills

Strong verbal and written communication skills and excellent organizational skills

Proficiency with Microsoft Office, in particular Excel and CRM systems

Fluency in English (Mandarin would be an advantage)

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms \xe2\x80\x93 gender, age, nationality, culture, religious beliefs and sexual orientation \xe2\x80\x93 enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type Regular

Start Date 2023-10-01

Schedule Full time

Organization Saint Laurent (Singapore)

Yves Saint Laurent