Job Duties
1
All incoming enquiries according to duty roster.
(Includes , SCM , LEGAL and GENERAL ENQUIRIES)
Must escalate within 5 mins
2
Processing of orders for sales / demo/ foc/ rebilling / ITS
GRI/ trade-in collections./ debits/ credits/ dealer sales, etc.
Include credit link, contacting finance companies.
Include Ad hoc credits and debits.
All processing to be completed daily within working hours
Must complete all incoming
orders daily by 5.30pm
Including credit notes within the orders.
No carry forward of orders to next working day.
Complete all orders without incurring OT
3
In charge of Inventory for:
6000 Series
8000 Series
Software
Keep updated records for
stocks and reservations.
Reporting of Inventory by 10am
Inform sales staffs on stock status within
half day with email confirmations
4
Manage undelivered Report (YUSEN / MENLO)
O undelivered cases.
Check and ensure delivery within next working day.
No Carry forward to following month allowed.
5
SORPRANO updates
Daily update for change request.
O% complaints from RCC
6
MUST ASSIST OTHERS TO COMPLETE THEIR BILLING
Ensure team completes all orders within
same day
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