Job Description

Overview:

We're looking for a proactive and resourceful Sales & Admin Executive to handle enquiries and close bookings for our event spaces. This is a

remote-friendly

role where you'll manage most client interactions over WhatsApp and email. You'll help customers visualise our venues, create urgency to drive faster decisions, and ensure smooth coordination from enquiry to booking.

Key Responsibilities:

Handle incoming customer enquiries via

website, WhatsApp, email, and social media

. Craft persuasive messages and apply smart

sales techniques or urgency triggers

that lead to immediate bookings. Guide clients through our booking process and provide all necessary visuals, links, and information for easy understanding. Issue

quotations, invoices, and receipts

for confirmed bookings. Manage and update customer records, enquiries, and booking calendars. Handle

customer escalations

calmly and professionally. Conduct

outbound sales

or follow-ups, especially for corporate clients and package sales. Learn and use internal systems or software to improve efficiency (CRM, templates, automation tools, etc.). Remain

on standby daily

to attend to enquiries as they come in -- prompt but reasonable response times are expected (usually within the hour). Support marketing initiatives and suggest ideas to improve conversion or customer experience.

Requirements:

Excellent written English

-- must be confident and fast in typing messages and emails clearly and naturally. Proven ability or strong instinct for

sales psychology and urgency creation

(e.g. "limited slots left", "price change soon", "popular timing almost taken"). Good multitasking and customer-handling skills; calm and

level-headed under pressure

. Able to work

independently

with minimal supervision and take full ownership of results.

Patient and consistent

in following up with leads and maintaining communication quality. Willing to

learn new systems or software

to improve productivity. Access to both a

smartphone and a computer/laptop

(for issuing quotations and corporate communication). * Flexible to work remotely but

not holding another job

-- as the role requires availability throughout the day.