Job Description

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To support our ZP Therapeutics commercial team in the outreach and engagement of our customers and consumers, with deployment of the latest data analytics and segmentation tools.

1. Engagement & Customer Service

• Engage and build good rapport with existing customers, with the aim to achieve win-win business outcome for both parties.
• Manage and respond promptly to customers’ enquiries received via the Sales hotline, order placement system and digital channels
• Follow-up on sales orders to ensure that the orders have been processed and delivered on time.
• Inform customers of sales promotions, upcoming events etc
• Support the field force in following up on any outstanding issues and feedback from customers

• Review and plan relevant target customer list, with the use of data analytics tools, for intended sales messaging to ensure effective sales – existing, lapsed and new opportunities
• Promote focused products with key messages in line with the brands’ marketing strategy to your assigned customers via phone calls, emails etc
• Collate customers’ feedback on assigned products based on performance and changes observed for reporting back to management
• Review and work out an action plan including call plan at the beginning of each month to achieve set target.

• Update Client database on a regular basis to better aid customer segmentation
• Maintain existing email database collected by the field force/digital platforms

• Achievement of call and attendance KPIs as per assigned
• In compliance with Company’s policies and SOPs
• Support all ad-hoc CRM or MCE projects or programs as assigned

• Minimum Diploma in Bioscience, Sales & Marketing, or related discipline
• At least 2 years’ sales experience, with prior telemarketing experience preferred
• Prior experience in the pharmaceutical, consumer healthcare, eCommerce or related industries would be a distinct advantage
• Possess good interpersonal and communication skills
• Proficient with Microsoft office (word, excel)