Job Description

Luminor Financial Holdings LimitedListed on SGX Catalist Board and headquartered in Singapore with operations in Singapore, China, and Malaysia, Luminor Financial Holdings Limited (LFHL) is a financial solutions business that aims to provide innovative financing solutions to SMEs across the region. LFHL also the parent company of FundedHere a pioneering fintech company, specializes in crowdfunding for private credit investment. Through our platform we integrate blockchain and AI technologies to optimize lending practices.Responsibilities:

• Build and maintain strong, long-lasting client relationships
• Serve as the primary point of contact for assigned clients
• Understand client needs and ensure they are met effectively
• Resolve client concerns and issues promptly
• Collaborate with internal and external parties to improve client services and solutions
• Onboard new clients and provide training on products/services
• Monitor client satisfaction and identify areas for improvement
• Prepare reports on client account status and metrics
• Assist with client renewals and upsell opportunities
• Stay informed about industry trends and best practices

Requirements:

• Diploma or Bachelor\xe2\x80\x99s degree in Business Administration, Marketing, or a related field (preferred).
• Proven experience in client relationship management or a similar role.
• Strong communication and interpersonal skills.
• Ability to prioritize and manage multiple clients and projects simultaneously.
• Excellent problem-solving skills and a proactive approach.
• Proficiency in CRM software and MS Office.
• Knowledge of customer success principles and practices.
• Ability to work independently and as part of a team.
• Proficiency in Englishand Chinese is a plus.

Application InstructionsPlease email a copy of your Resume (indicating your availability and contact details) to
Kindly note that only shortlisted candidates will be notified.

InternSG