Job Description

Job requirement:

• Have a minimum of 3 years engineering experience in the areas of valves, control valves and steam applications
• Possess a Diploma/Degree in Engineering
• Ability to communicate effectively (written & verbal) and contribute to the overall team sales
• Possess a strong positive attitude towards customer service excellence
• Conduct technical and/or product training to internal and external customers
• Have own vehicle which will be an advantage
  

• Support the sales team by identifying the right products to meet customers\xe2\x80\x99 requirements:
  • Develop strong relationships with customers as a trusted advisor to facilitate engineering solutions by visiting customers regularly, providing pre-sales and post sales support.
  • Work with sales teams to interpret customer requirements, deliver solutions and manage customer expectations with the end-goal of sales in mind
  • Work as a consultant to the sales teams and clients to problem-solve and make recommendations during the sales process.

• Offer workable solutions to help solve customers\xe2\x80\x99 problems.
• Participate in technical discussions with the client\xe2\x80\x99s engineering or maintenance teams and address any process or engineering concerns.
• Be able to think critically and suggest improvements that might lead to cost savings or other client benefits.
• Work with our Technical Service Unit to implement engineering solutions for customers.
• Maintain quality service by establishing and enforcing the company\xe2\x80\x99s service standards.

• Develop and deliver product demonstrations and sales presentations that explain key technical aspects of solutions that will benefit customers and prospects. Effectively tailor presentations for customers and special events.
• Conduct technical and/or product training for internal and external customers.
• Engage in developing company\xe2\x80\x99s marketing resources when necessary.

• Identify product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Communicate and negotiate with Principals/suppliers to bring the most cost-effective benefits and solutions to customers.
• Act as an intermediary between customers and suppliers to address any technical requirements and clarifications.

• Develop technical solutions in engineering projects from inception to completion.
  • Support the project teams by engaging in technical discussions with customers and suppliers to ensure that project is delivered on time and with budget.
  • Be prepared to offer alternative workable solutions when unforeseen problems surface during the project execution.
  • Ensure all information related to the project is properly documented and stored in company database.