Job Description

At Tesla, our Sales Assistant consistently deliver on an incredible educational, immersive, and exciting experience to all our current and future customers. They constitute Tesla\xe2\x80\x99s front line and are our brand ambassadors, supporting our mission to accelerate the world\xe2\x80\x99s transition to sustainable energy by creating memorable experiences for our customers. As a Sales Assistant, you will support customers from the moment they walk into our showrooms and outbound events to learn about Tesla. We\xe2\x80\x99ve created one of the most innovative electronic vehicles ever made, and you will help deliver an impeccable customer service experience.

• Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
• Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile
• Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda
• Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners
• Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential
• Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management
• Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer\xe2\x80\x99s needs and comfort level
• Perform additional responsibilities as assigned to meet business needs

• Customer service experience required
• Positive, enthusiastic, and passionate about the changes in the personal transportation industry
• Ability to understand and convey business issues and technical concepts
• Strong sense of team mentality and reliability
• Strong communication skills and attention to detail
• Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
• Ability to work evenings, weekends, and holidays
• Holder of driver\xe2\x80\x99s license is preferred

Tesla