Job Description

Our client is a leading provider of food processing and packaging machinery based in Singapore. Our team of experts is dedicated to providing the best quality products and services to meet the needs of our clients in the food industry.

• Flexible working options
• Work alongside & learn from best in class talent
• A role that offers a breadth of learning opportunities

The Job

You will be responsible for :

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
• Organizing data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
• Supporting the sales team\'s key planning and operations tasks to support the overall objective of the business.
• Attainment Planning through effective goal setting, designing sales incentives to drive business objectives, and territory analysis & definition for sales maximum effectiveness.
• Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
• Monitoring and analyzing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring the accuracy of sales forecasts.
• Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.

Ideal Candidate

• You have at least 1-year experience within a Customer Service, Sales Operations / Support, or Telesales role, ideally within the Precision Engineering/ Semiconductors/ Robotics industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are adaptable and thrive in changing environments
• You are a strong team player who can manage multiple stakeholders
• You pay strong attention to detail and deliver work that is of a high standard

Ref: JNCIILJS0A

Application Instructions

Apply this role at

Agent Note This position is posted on behalf of a client by a third party agent.

InternSG