Job Description

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

The Sales Associate is responsible for the new business acquisition and management of merchants. He/She will be responsible for generating leads, assessing and qualifying the leads to build a healthy and strong sales pipeline. Beyond acquisition, there is a need to nurture and develop existing clients to ensure their growth in life time value with Ninja Van.

Responsibilities

• Lead Generation and Qualification
• Creatively seek and reach out to key decision makers of potential leads
• Respond to and qualify inbound leads from emails and Zendesk in a timely manner
• Import and maintain data of leads in Salesforce CRM platform
• Schedule meetings with potential prospects to understand service requirements of clients
  
• 
  New Business Acquisition
• Prepare and build presentation decks for sales presentations
• Acquire new clients to increase sales revenue and push through operational requests to internal stakeholders to meet clients’ requirements and SLAs
• Prepare sales proposals, pricing structures and contract documents for clients
• Collaborate with internal operations teams to ensure required resources and operational support and service are available
• Compliance to sales process and legal compliance during the course of acquiring new accounts.
• Educate clients on the basic requirements prior to using Ninja Van’s services
  
• 
  Account Management
• Build and maintain positive working relationships and strong rapport with accounts for high account retention and client satisfaction
• Identify ways to increase sales revenue / wallet shares with existing accounts
• Ensure delivery SLAs are met to protect the clients’ interest

Requirements

• 1 - 2 years experience in a business development client-facing role, experienced in sales negotiation and pricing strategies
• Manage enquiries and complaints with tact and professionalism
• Resourceful critical thinker to resolve challenges from daily operations
• Able to manage multiple deals in the sales pipeline end-to-end
• Good team player with ability to interact with all levels
• Self-motivated, proactive and results oriented.
• Analytical and strong problem-solving skills
• Proficiency in Microsoft Office suite
• Fluent and strong command of English for convincing presentation

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