Provide administrative support, including registration, scheduling appointments, maintaining accurate patient medical records, and cashiering.
Attend to customer inquiries, deliver top-notch customer service and build sustainable relationships with patients to maximize sales, customer satisfaction, and retention.
Connect with patients, follow-up, monitor and continuously access patients' treatments throughout their recovery process to help them achieve the desired results.
Maintain detailed and accurate treatment records and support the clinic's day-to-day operations.
Work with physicians to develop suitable treatment plans and dispense medication as prescribed for every patient.
Educate patients about the clinic's products and services effectively.
Sanitize, maintain the tidiness and cleanliness of the treatment rooms and clinic equipment.
Achieve monthly personal and company sales targets without hard selling.
Assist in monthly or quarterly clinic promotional activities and propose new strategies for business growth.
Perform any other ad hoc duties as assigned from time to time.
Job Requirements
Candidates with no prior experience are welcome to apply (training will be provided).
Preferably 1-2 years sales experience in the retail/healthcare industry preferred.
Preferably candidates with prior healthcare/clinic/massage and spa setting experience.
Candidates who possess relevant beauty and service-related qualifications such as CIDESCO/ CIBTAC / WSQ/ ITEC, etc., are a plus.
Able to commence work immediately/on short notice would be a big plus.
Possess great passion and interest in TCM or healthcare industry
Able to adapt quickly to situations and comfortable working in a fast-paced environment.
Customer-focused, self-motivated, sales and service-oriented.
Proactive, enthusiastic, independent, compassionate, and has a positive learning attitude.
Good team player with excellent interpersonal and communication skills.
* Candidates with relevant experience and proven track record will be considered for a senior position.
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