Job Description

& Responsibilities

Customer Communication

Interact with customers via phone, text, and email in a professional and timely manner. Assist customers with placing online orders, ensuring accuracy and efficiency.

Sales & Promotion

Conduct cold calls to potential corporate customers to introduce and promote the Company's brands. Upsell and recommend suitable products from the Company's extensive range. Highlight current promotions and new merchandise to drive customer engagement and sales.

Quotation & Order Management

Provide prompt responses to customer inquiries with accurate quotations and invoices. Follow up with customers to ensure inquiries and orders are well managed. Process orders, prepare correspondence, and ensure timely and accurate fulfillment.

Customer Feedback & Relationship Management

Address and resolve customer feedback, issues, and complaints to maintain high satisfaction levels. Build and strengthen long-term customer relationships through personalized service, marketing promotions, and direct mail campaigns.

Interdepartmental Coordination

Communicate customer orders, requests, and special requirements clearly to relevant departments. * Collaborate with internal teams to ensure seamless coordination and a consistent customer experience.