Job Description

Job Number 23018518
Job Category Sales & Marketing
Location Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

JOB SUMMARY

Handles all incoming inquiries for groups and events.

Qualify and convert corporate catering and group sales.

Meet / exceed individual sales target.

Work together as a team player within and inter-departments.

JOB DUTIES & RESPONSIBILITIES

Exceed individual assigned sales goal and responsibility for team members for achievement of total sales budget. Derive creative upsell initiatives.

Build rapport and effectively qualifies each business opportunity.

Conduct daily telemarketing calls to solicit for leads.

Conduct site inspection of hotel with guests and present unique selling points.

Answers incoming group and catering inquiries/opportunities. To handle all incoming calls in the office within 3 rings and to follow up quotations within 24 hours.

Determines availability of space and rates using revenue management tools. Seeks additional approval from Revenue Management/Director of Sales as needed.

Exhausts all avenues to sell hotel through alternative dates and/or rates. If no alternative is determined, cross sell to another Marriott Hotel(s).

Sales Administration. Ensure prompt attention and follow up on incoming phone calls, site inspections, proposal / inquiries. Accuracy in booking, commitments to customer on all sales/operational documents and adhering to the standards set by the department in execution and filing of all the said documents.

Develops accurate contract/offer and sends to customer. Gains commitment of customer through signed contract/offer.

Once signed contract/offer is received, completes accurate, detailed and accurate turnover documentation for Event Management.

Maintains relationship with customer to increase repeat business opportunities.

To be a team player motivating peers and subordinates in support of department goals, in sales and operations. Maintain professional interdepartmental relations and participate in hotel team building activities.

To share responsibility for development and training of diret reports. This involves assisting in setting measurable goals for direct reports \xe2\x80\x93 Catering Executive / Coordinator Development

Ensures that the sales staff properly follows pricing and selling strategies.

To adhere to personal behavioural norms of intergrity such as grooming, ownership, accountability and responsibility.

Perform any other duties assigned by immediate supervisor or department head according to changing business, economic, customer needs or restructure within Sales & Marketing department

JOB REQUIREMENTS

Minimum Diploma in Hotel Management and/or Sales & Marketing Management.

At least 1 year of Executive level / 2 years of Manager or Assistant Manager level in Hotel Conference Sales (Sales Centre) experience.

Strong overall sales skills.

Excellent communication skills.

Proficiency in meeting room set-ups, audio visual and other support services.

Understanding of contract management and legalities.

Understanding of sales strategy and need times as developed by revenue management.

Understanding and achievement of team.

Sales systems knowledge.

Demonstrates great leadership skills.

Demonstrates customer development and relationship management skills.

Able to start work within short notice period.

We regret that only shortlisted applicants will be notified.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International\xe2\x80\x99s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International\'s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you\xe2\x80\x99re happy, our guests will be happy. It\xe2\x80\x99s as simple as that. Our hotels offer a work experience unlike any other, where you\xe2\x80\x99ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That\xe2\x80\x99s The JW Treatment\xe2\x84\xa2.

Marriott