Job Description

Job scope

• Execute KidZania\xe2\x80\x99s sales target and customer services.
• Receive sales inquiries through all media (WhatsApp, email, social media, etc.) and reply them promptly with regularly updated park information and sales standard replies.
• Follow up on any pending queries (Corporate, School, Friends & Family) from guests to convert them into ticket sales
• Coordinate with food & beverage (F&B) and other relevant departments on upcoming event (family day, birthday party) and food orders.
• Coordinate site visits and other special request (media shooting, video shootings)
• Constantly look for sales in corporate and school groups
• Document all incoming inquiries and orders properly (particularly event orders) to evaluate conversions, identify trends in sales and comprehend effectiveness of ad campaigns
• Create and maintain records / documentations with accurate and up to date information, according to company and legal standards when required
• Constantly look for ways to improve the effectiveness and efficiency of the department by suggesting improvements wherever needed
• To carry out duties as tasked with a professional attitude, ensuring that KidZania\xe2\x80\x99s service standards, objectives and code of conduct are met or exceeded at all times

• At least 5-years of experience as sales manager and experience in customer service, especially in the tourism / leisure industry
• Creative problem-solving ability
• Multitasking and meeting strict deadlines
• Articulate and assertive in communicating ability
• Excellent mentoring, coaching and people management skills
• Any other tasks allocated to you by the management which may not be specified in this but are within your competencies.
• Willing to work in Sentosa Island