Job Description

Overview of Role
A Sales Manager/Senior Sales Manager - MICE with Conrad Hotels and Resorts will focus on maximizing revenue by driving the sale of conference facility space and guest rooms of the designated industry.
What will it be like to work for this Hilton Brand?
We are more than a place to stay; we are a place to Stay Inspired. Our job is to discover what inspires our Guests so that we may ensure an experience of a lifetime. Our job is also to discover what motivates and inspires each of us to consistently provide luxury service.
At Conrad, we take the time to understand the wants, needs and desires that make each of our Guests unique. Then we can create a stylish luxury experience that's uniquely personal, deeply memorable and, above all, smart.
What will I be doing?
As a Sales Manager/Senior Sales Manager - MICE, you will work to maximize revenue opportunities through the sale of conference facility space and guest rooms. A Sales Manager/Senior Sales Manager - MICE will be directly responsible for performing the following task to the highest standards:
Review sales and other revenue generating business plans, identify gaps, ensure proactive measures to fill hotel rooms, F&B venues and conference space capacity and meet set targets
Contribute to the selling strategy of the hotel and manage the departments so that Team Members adhere to the strategy
Support Team with building business pipeline from past clients and generate demand in tangible target (BBOB, Opening Date, and Closing Date).
Understand the competitive marketplace and implement approaches to ensure the hotel stays competitive in the local market
Ensure the Sales Team is developed effectively and embraces a culture of high quality standards and proactive selling
Receive and convert incoming enquiries to achieve targets and maximize revenue
Responds to group RFPs through making proposals and sales presentation to prospective clients as well as explain, negotiate and close hotel sales
Accurate data entry of group and meeting enquiries using Delphi FDC
Build strong relationships with customers to fully understand their needs. Conduct briefings and other meetings as needed to obtain optimal results
Sales and telemarketing calls to customers and prospective customers to solicit business, engage sales activities.
Conduct property tours, site inspections and host as entertainment for potential clients where relevant and appropriate.
Work effectively to build relationships with colleagues in the hotel operations department
Drawing up Sales Activity Plan and business leads, submit weekly sales call reports and future week activity plan as per the defined reporting standards as determined by Director of Sales
Participate in industry events and represent the hotel at national and international specialist trade fairs and workshops, agreed by the Director of Sales and in co-ordination with the whole Business Development Department.
Support Director of Sales in supervising and coaching team members
Support Director of Sales in tasks such as team member training and performance related assessments.
Perform other duties delegated by Director of Sales and Commercial Director
What are we looking for?
A Sales Manager/Senior Sales Manager - MICE serving Hilton Worldwide is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Positive attitude and good communication skills
Strong sales background in MICE. Self-motivated salesperson.
Strong analytical skills to understand and respond to key business indicators and competitive trends
Excellent selling capabilities
Excellent organizational and planning skills and able to multi task
Accountable and resilient
Ability to work under pressure
Individual with at least 2-5 years experience in the same capacity
What benefits will I receive?
Your benefits will include holiday entitlement - as an employee you can become a member of 'Go Hilton' Programme which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.

Skills Required