Job Description

Jetstar thrives on innovation. We\'re always looking for dynamic and proactive professionals to help our business work smarter and more efficiently. You will be encouraged to think innovatively whilst developing and maintaining best practice. What\xe2\x80\x99s more, this role will see you working as part of a broader group Jetstar and Qantas structure. Our team is consistently searching for new places to fly, new ways to add value and new ideas to improve performance.

As a Sales Operations & Compliance Analyst, you will be supporting the Jetstar Group Sales team on the Sales Operations functions. You will have the opportunity to work with stakeholders across the business.

• Act as an escalation point for Jetstar\xe2\x80\x99s outsourced Trade and Group Support teams (Probe) in the escalation process and aim to resolve related issues at the first point of escalation or where required by escalating to necessary business owners for resolution
• As a supportive role to the trade and groups escalation process, ensure the resolution of all issues within a timely manner and assist Sales team to identify and resolve any impediments (e.g. process, product, technology) to selling Jetstar
• Ensure new sales policies/processes are shared with the Trade and Group Support teams and assist with execution of new processes. Making sure that Salesforce Knowledge is updated with the latest changes
• Support Sales managers with the onboarding of new GSA including the application of system access (Workday, Citrix, Newskies, Qantas /Jetstar Training Portals, etc).
• Act as owner of all GSA team members\xe2\x80\x99 profiles in Jetstar/Qantas ecosystem and co-ordinate with Learning Teams to ensure all training/learning courses are completed timely.
• Provide the relevant training/updates on Jetstar product and services and any systems updates through regular bulletins or ad-hoc communications
• Assist Manager, Trade and Sales Operations to maintain the structure of ORC reports (Overriding Commission reports)
• Responsible for creating all JSA charter bookings and ensure all flight itineraries are delivered timely to charterers.
• Provide support related to Charter bookings (including flight changes, seat assignments, adding of ancillaries and any ad-hoc requests, etc
• Support Sales teams with booking-related cases that require urgent attention (i.e. escalated trade bookings, FOC tickets, etc)
• Working with Digital team to maintains and improves user experience at Agent Hub, identify and enhance any impediments to selling.
• Support any form of UAT testing related to Agent Hub, Salesforce or any new sales-related systems
• Maintaining the integrity of Trade Database
• Key point of contact in SEA Sales Team, working closely with JDS team on Sales reporting, maintain and manage existing Sales reports
• Responsible of documentation of Sales operating policies & procedures and maintain central depository of these documents (i.e. RFP for GSA, GSA agreements, etc)
• Act as verifier of NewSkies accounts for GSA, Trade and Group Support
• Maintain key distribution list
• Responsible for managing, formulating and sending trade communications timely to our Trade Partners (SEA trade communication sent bi-monthly and any ad-hoc communications as and when required)
• Run a compliance program to track and ensure travel partners are adhering to our T & C, representing our products, pricing, and branding.
• Ensure correct fare mark-ups are applied to OTAs, based on their performance against Ancillary Targets
• Ensuring positive end-to-end experience for customers who choose to purchase through our travel partners.
• Conduct regular performance assessments to validate ancillary selling capability, track the performance against targets and adjust fare mark-up accordingly.
• Provide support to Sales initiatives and projects
• Deliver ad-hoc projects and support as require and as agreed from time to time from the Sales Team

To be considered for this role you will ideally have:

• Bachelor\xe2\x80\x99s degree, 2\xe2\x80\x933-year work experience, ideally in airline or tourism industry
• Strong analytical and communication skills
• Solid skills in MS Office and adequate computer literacy to master Jetstar standard software packages
• Good stakeholder management and interpersonal skills
• Teamwork mindset, ability to multi-task and work in a multinational fast-paced environment
• Demonstrated ability to manage change and deal with ambiguity with several competing priorities
• Self-driven and highly motivated individual
• Desire to provide resolutions and drive performance and processes improvements
• Ability to travel overseas when needed

Jetstar