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Sales Operations Specialist - Order Management in Singapore at Westcon-Comstor
Date Posted: 25/5/2023
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Job Snapshot
Employee Type:
Full-Time
Location:
Job Type:
Experience:
Not Specified
Date Posted:
25/5/2023
You are responsible for the entry of all orders received by our customers and placing these onto our vendors within the adhered SLA\'s.
This is a hybrid role where you will become a subject matter expert across order entry, Pricing management and purchasing.
You will have exceptional time management skills and have excellent attention to detail.
DUTIES AND RESPONSIBILITIES
First point of contact for order processing and management
To proactively advise customers of outstanding requirements
To maintain exceptional customer service, and consistently strive to exceed customer expectations (Reseller / Vendors)
Understanding of and ability to apply pricing, Gross Profit, discounts, margin calculation
Liaise with internal teams in order to process an order
Manage multiple inboxes to update and obtain information for processing
Undertake continual training to ensure strong knowledge on Westcon - Comstor Vendors and Technologies
Ensure punctuality to all internal and external meetings
Dispute management - investigation and creations of credits in the system when internal error has occurred.
Other duties as requested
MAJOR CHALLENGES The Sales Operations Specialist - Order Management will be required to display a high level of professionalism and the ability to process orders from multiple vendors whilst ensuring a consistent level of support for our customers. This position demands an accelerated and continuous training program on Westcon - Comstor procedures and systems, technologies and vendors. The Sales Operations Specialist - Order Management must ensure all customer orders are processed within set SLAs and our customer\'s expectations are met.
REQUIREMENTS
Skills and Experience
Previous experience in a data entry role. Sense of urgency and willingness to use initiative.
General Knowledge in IT would be ideal.
Strong interpersonal skills; ability to build strong relationships quickly and effectively
Excellent administrative skills with attention to detail, proactive follow-up and efficient time management
General computer literacy
Ability to use Office programs such as MS Excel, MS Word.
Familiarity with Microsoft Outlook
Understanding of and ability to apply pricing, Gross Profit, discounts, margin calculation
SAP experience preferred but not required
Competencies
Intelligence: demonstrates ability to acquire understanding and absorb new information quickly.
Adaptability: flexes to new pressures from competition or new priorities. Adjusts quickly to changing priorities. Copes effectively with complexity.
Stress response: Maintains stable performance and poise under heavy pressure from Corporate, time, colleagues and customers.
Integrity: Ironclad - does not cut corners, ethically. Remains consistent in terms of what one says and does and in terms of behaviour towards others.
Initiative: Seeks out and seizes opportunities, goes beyond the call of duty and finds ways to surmount barriers. Action oriented \'doer\', achieving results despite lack of resources.
Listening: Tunes in accurately to the opinions, feelings, and needs of people. Lets other speak; listens actively to customers and colleagues ensuring correct understanding of needs.
Written and oral communications: Writes and speaks clearly and precisely. Develops well organised emails, memos, letters and proposals using appropriate vocabulary, and creating the right tone. Communicates effectively one to one or in small groups. Easily articulates vision and standards.
Customer Focus: Regularly monitors customer satisfaction. Establishes partner relationships with customers. Regarded as accessible by customers.
Team Player: Establishes collaborative relationships with peers. Always seen as approachable and supportive without being a push over.
Persuasiveness: \'Charisma\' desirable, though soft sell and quiet credibility are acceptable alternatives.
Energy: Exhibits energy, strong desire to achieve, appropriately high dedication level.
About Westcon-Comstor Westcon-Comstor (WestconGroup Inc.) is a global technology distributor with worldwide capabilities in Cloud, Global Deployment and Services, and category-leading Security, Unified Communications and Collaboration, Networking and Data Center technology Practices. Combining expert technical and market knowledge with a uniquely collaborative engagement model, the company is transforming technology distribution through its digital and physical products and services delivery. The company works with its partners to deliver results together through an investment in enablement programs and its associates\' dedication to creating an exceptional partner experience. Westcon and Comstor are the company\'s go-to-market brands, offering customers a strong portfolio of market-leading and emerging vendors. With teams in 110 offices in 70-plus countries across six continents, Westcon-Comstor provides services to more than 170 countries.