Analyse service quality and customer satisfaction. Develop service operations. Optimise workforce for service excellence. Establish rapport and cultivate relationship with customers. Interpret information on sales goals and targets. Lead and motivate team to contribute for productivity improvement and innovation. Manage and maintain store facilities. Manage order processing, fulfillment and returns of customer orders. Manage resources to ensure smooth running of store operations. Manage retail administration. Manage store's/outlet's sales performance. Monitor merchandising presentation and visual display. Promote workforce diversity. * Provide direction and guidance to team leaders.
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