Job Description

Imagine what you could do here. The people here at Apple don't just create products - they create the kind of wonder that revolutionizes entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Apple's Channel Sales organization works with the ecosystem of telecom operators and resellers that bring our products to customers around the world. Our teams collaborate with our partners to ensure they deliver the best customer experience when merchandising, demoing and selling Apple products that enrich the lives of hundreds of millions of people. The South-East Asia Channel Sales team seeks an outstanding professional to drive strategic transformation and operational excellence across the region. Are you a driver of change? Are you passionate about helping people adapt to process and system changes? Can you see yourself doing your life's best work here with us?
Description
The successful candidate will possess a blend of proven change leadership capabilities with deep expertise in business process analysis and optimization. He or she will partner closely with regional and global teams to identify opportunities for efficiency, design improved workflows, and ensure successful adoption of new processes, systems, and technologies that empower our Channel Sales teams and drive business growth.
Responsibilities

• Conduct detailed impact assessments and readiness analyses to advise strategic transformation roadmaps.
• Design and implement end-to-end change management strategies, integrating process improvements with people-centric adoption plans.
• Develop and deliver compelling communications, training programs, and partner engagement strategies tailored for regional Channel Sales teams.
• Cultivate and empower a network of change champions and key partners to drive adoption and sustain behavioral change.
• Lead comprehensive business process analysis, mapping current state workflows, identifying inefficiencies, and recommending optimized solutions for Channel Sales operations.
• Collaborate closely with global teams, regional leadership, and project managers to embed change activities into project lifecycles.
• Proactively identify, mitigate, and manage resistance, issues, and risks associated with change initiatives.
• Define, track, and report on key performance indicators and success metrics to measure the effectiveness and return on investment of transformation efforts.
• Provide expert consultation and coaching to project teams and regional leaders on change methodologies and process improvement best practices.

Minimum Qualifications

• BA/BS degree in Business, Organizational Development, Industrial/Organizational Psychology, or a related field.
• 7+ years of experience in business process analysis, re-engineering, or operational excellence roles, ideally within a retail environment.
• Demonstrated expertise in leading large-scale organizational change initiatives.
• Proven ability to analyze complex processes, identify root causes of inefficiencies, and design practical, scalable solutions.
• Exceptional communication, presentation, and influencing skills, capable of engaging and building rapport with diverse stakeholders from front-line teams to senior executives.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Experience integrating change management activities into project and program plans.
• Ability to thrive in a multifaceted, fast-paced, and often ambiguous environment, managing multiple priorities effectively

Preferred Qualifications

• Master's degree in a relevant field.
• Familiarity with retail management processes (e.g., account management, partner enablement, demand generation, etc.).
• Experience working in a regional role as part of a global organization.
• Certification in change management (e.g. Prosci) or process improvement (e.g. Lean Six Sigma Green/Black Belt).

Skills Required