Job Description

Main Responsibilities:

• Assist and report to Store Manager/Assistant Store Manager to manage and oversee the daily store operations
• Supervise, ensure, and manage a team of sales staff to provide excellent customer service and build client relationships
• Identifies and handle client enquiries, concerns, and complaints
• Ensures store presentation is consistent with our brand image
• Supervise general housekeeping and cleaning duties including performing such duties, if necessary
• Coordinates with the team on the execution of sales plans and store events
• Manage and motivate staff to achieve sales targets established
• Ensures proper security measures are enforced
• Monitors and assists sales staff development by providing on-the-job training, product training, etc.
• Communicate timely with both internal and external parties. Which includes, emails, text messages and phone calls.
• Be a mentor to assistant sales supervisors and guide them where required
• Always maintain a high standard of personal grooming and professional conduct
• Perform any other duties that may be assigned from time to time by the Store Manager and/or Operations Team

Requirements & Capabilities:

• Passion in retail industry
• Tech savvy and good with IT/digital technology
• Fluent in English and other spoken, written languages a plus
• Must be a good team player pleasant service oriented and self-motivated
• Strong team building interpersonal and communication skills
• Hands on computer knowledge of MS Office

"Createur, artisan et marchand d'objets de haute qualite, Hermes est, depuis 1837, une maison francaise, familiale et independante qui emploie pres de 25 185 collaborateurs dans le monde. Anime par un esprit d'entreprendre continu et une exigence constante, Hermes cultive la liberte et l'autonomie de chacun grace a un management responsable. L'entreprise perpetue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matieres d'exception. Seize metiers artisanaux irriguent la creativite de la maison dont les collections rayonnent dans pres 300 magasins dans le monde."

Skills Required