Job Description

About DTB

DTB Distribution is a Singapore-based distributor that specializes in omni-channel distribution and marketing of both luxury and consumer beauty and lifestyle brands.

Over the decade, the group has attained strong go-to-marketing expertise across multiple channels - including multi-brand beauty boutiques, perfumeries, department stores, drug stores and online marketplaces.

We invest greatly in a team of marketing talents who are dedicated to brand building, solidified with robust consumer and market knowledge.

Driven by the mission of bringing consumers the finest of beauty and luxury brands from all over the world - across niche, prestige and masstige categories, we have since established a comprehensive portfolio of 15 partner brands such as Filorga, Marvis, Isdin, Embryolisse, Acca Kappa, and growing.

About the role
The Sales Support Administrator will play a pivotal role in supporting the commercial team by ensuring seamless coordination, administrative efficiency, and customer service excellence. This role requires a detail-oriented individual with exceptional organizational skills and a passion for the beauty industry.

Key Responsibilities:

Administrative Support:

• Assist the commercial team with day-to-day administrative tasks including data entry, report generation, and documentation.
• Manage and organize sales databases, ensuring accuracy and timely updates.
• Coordinate travel arrangements, meetings, and appointments for the sales team.

Order Processing and Fulfillment:

• Process sales orders accurately and efficiently, ensuring timely delivery and customer satisfaction.
• Collaborate with logistics and warehouse teams to monitor inventory levels and manage order fulfillment.

Customer Interaction:

• Serve as a point of contact for customer inquiries, providing product information, order status updates, and resolving issues promptly.
• Collaborate with the customer service team to ensure a positive customer experience throughout the sales process.

Sales Support and Reporting:

• Generate sales reports, analyze data, and prepare presentations to support the commercial team in decision-making and strategy formulation.
• Assist in preparing sales forecasts and tracking performance metrics.

Collaboration and Communication:

• Foster effective communication and collaboration between internal departments to streamline processes and enhance efficiency.
• Support the sales team in creating and maintaining positive relationships with clients and partners.

Requirements:

• Proven experience 2 years in administrative support or sales support roles, preferably within the beauty or consumer goods industry.
• Proficiency in MS Office Suite (Excel, Word, PowerPoint) and CRM software.
• Strong organizational skills with the ability to multitask and prioritize tasks effectively.
• Excellent communication skills, both written and verbal.
• Detail-oriented approach with a focus on accuracy and efficiency.
• Ability to thrive in a fast-paced, dynamic environment and work effectively within a team.
• Excellent interpersonal skills and ability to collaborate effectively with cross-functional teams.
• Familiarity with the beauty industry and market trends is advantageous.

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