Job Description

Posted on Jul 2022
The Employer: MNC in marine equipment manufacturing Good benefits and career progression Location: Jurong, Tuas (near MRT, transport provided at Jurong East station) Responsibilities:

• Ensure the company’s Marine Aftersales department functions smoothly and sustainably through the support and administration of aftersales responsibilities.

Service Support

• Execute administrative and operative duties like updating the engineers’ movements daily, providing commissioning packages, drawings and project details or booking flights and issuing visa applications.

• Ensure clear communication between the engineers and the Service Manager by consolidating, checking, and following up of service reports and expenses claims and forwarding them to the manager.

• Provide operational support by preparing costing sheets, service quotations or draft invoices.

• Ensure a continuous flow-of-information by submitting reports to higher hierarchies and documenting relevant service data in Navision.

• Coordinate service attendance in Europe, Middle East & US regions for the Asia Pacific customers.

Order Fulfillment Support

• Creation and maintenance of customer account and responsibility of order fulfillment process completed with documentation and compliance.

• Resolve customer queries, demands, and escalate complaints to management where necessary.

• Coordinate with factory on parts availability, pricing and delivery, including sourcing for parts locally and internationally.

• Ensuring accuracy and timely invoicing upon receipt of PO and arranging delivery

• Meeting with customers as required.

Warranty

• Ensuring documentation provided are sufficient for warranty submission with return of subject components to factory

• Arranging service attendance for inspection/replacement for warranty scope

Requirements:

• Diploma or equivalent in any field

• At least 2 years of professional experience in the related field

• Advanced skills in MS Office (especially Outlook & Word)

• Strong competencies in Navision or equivalent ERP software

• Good verbal and written communication skills

• Good organizing ability and time management skills

• Good team player who is proactive and independent

• Positive attitude and willingness to learn

• Good English language skills

Should you find the above interesting to explore, do let us know and send us your updated CV stating the following:• Current or last drawn salary

• Expected salary
• Earliest notice period
• Reason(s) for leaving current or last employment
• Your highest level of education

• You may also send directly to contact@corporatetalent.com.sg.

** Only shortlisted candidates will be notified.