Job Description

21 September 2024An excellent opportunity to join as a Salesforce Technical Consultant. You will be part of the Information Technology (IT) Digital team, driving technical excellence to create dynamic and scalable Salesforce solutions.Mandatory Skill(s)

• Degree in Computer Science, Information Technology, Engineering;
• Minimum of 5 years of Salesforce development experience, especially with Service Cloud;
• Good understanding of SFDC fundamental concepts (application, data and security), CRM domain knowledge (Sales Cloud, Service Cloud and Marketing Cloud) and Salesforce Lightning framework;
• Strong technical foundation in integration components for SFDC, SFDC APIs (SOAP, REST, BULK APIs), Apex controllers, Apex Web Services, Visualforce, Apex callout, inbound & outbound messaging, SFDC data loaders, middleware;
• Hands-on configuration experience in administration setup, such as managing organisation, users, profiles, roles, security controls, data & support processes configuration;
• Experience in report & dashboard configuration;
• Strong analytical and problem solving skills; experience in both process and solution analysis;
• Strong interpersonal skills, results oriented and ability to work independently and effectively in a global team environment;
• Ability to multitask effectively and deliver working solutions on a tight schedule and fast-paced environment;
• Strong oral and written communication skills.

Desirable Skill(s)

• Salesforce Certification;
• Service Cloud Consultant certification;
• Experience with OmniStudio & Omniscript will be a bonus.

Responsibilities

• Responsible for development, testing , implementation and documentation of Salesforce application;
• Design custom objects, custom fields, picklists, page layout, workflow, approval processes, validation rules & flow;
• Handle change request and implement enhancements using Salesforce frameworks and Apex;
• Conduct analysis and configuration of Salesforce, implement, and test the platform-specific solutions, and/or other related packages and add-ons;
• Develop and maintain integrations between SFDC and 3rd party services (eg. APIs, middleware);
• Migrating/Deploying codes and SFDC components using out of the box and/or other deployment tools;
• Document faults, implement resolution & retests, to agreed standards;
• Able to adapt to the fast-changing environment and ambiguous situation;
• Identify areas of improvement and develop mitigation plans.

If you are interested in this role, click on the \xe2\x80\x9cApply to this job\xe2\x80\x9d button below or you could also write in with your CV to Cecilia Chong at quoting the job title.EA Reg No.: R1656224
Vice President \xe2\x80\x93 Strategic Initiatives
Let\xe2\x80\x99s connect via

Sciente Consulting