Job Description

What the role is:
The Digital Transformation Office (DTO) is a strategic division within the corporate group dedicated to driving and overseeing digital transformation initiatives across IMDA. The DTO plays a pivotal role in developing and implementing comprehensive strategies that align with IMDA's goals and objectives through the innovative use of emerging technology and data. By spearheading digital transformation initiatives, the DTO aims to revolutionize processes, elevate customer experiences, and foster a culture of innovation.
We are seeking a highly skilled Salesforce Technical Project Manager to lead the implementation, customization, and integration of Salesforce solutions. This role requires a strong blend of technical expertise, project management skills, and stakeholder engagement to ensure successful Salesforce deployments that align with business objectives.
Responsibilities:

• Project Management: Lead end-to-end Salesforce projects, including planning, execution, risk management, and delivery.
• Stakeholder Engagement: Work closely with business teams, technical teams, and leadership to gather requirements, define project scope, and ensure alignment with business goals.
• Technical Oversight: Provide technical guidance to development teams, ensuring best practices in Salesforce architecture, coding, and integration.
• Customization & Configuration: Oversee and validate Salesforce customizations, workflows, validation rules, process automation, and security settings.
• Integration Management: Manage third-party integrations and API connections with Salesforce.
• Agile & Scrum Practices: Facilitate Agile ceremonies (e.g., stand-ups, sprint planning, retrospectives) to ensure continuous delivery and improvement.
• Risk & Issue Resolution: Identify potential risks, dependencies, and roadblocks in projects, and proactively develop mitigation strategies.
• Documentation & Training: Maintain clear documentation, including business processes, system architecture, and user guides. Train end-users on Salesforce functionalities.
• Compliance & Security: Ensure all Salesforce implementations comply with security best practices, governance policies, and industry regulations.

Requirements:

• Education: Background in Computer Science, Information Technology, Business Administration, or related field.
• Experience: 5+ years of experience in Salesforce project management and implementation.

Certifications (Preferred):

• Salesforce Certified Administrator
• Salesforce Certified Advanced Administrator
• Salesforce Certified Platform App Builder
• Salesforce Certified Sales Cloud/Service Cloud Consultant
• PMP, Scrum Master, or Agile Certifications

Technical Skills:

• Strong understanding of Salesforce architecture, including Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud.
• Knowledge of Salesforce APIs (REST/SOAP), middleware, and integrations.
• Experience with CI/CD tools for Salesforce DevOps.
• Project Management Tools: JIRA, Confluence
• Soft Skills: Excellent communication, leadership, problem-solving, and stakeholder management skills.

Preferre

• Salesforce certifications (e.g., Platform Developer I/II, Administrator).
• Knowledge of Agile/Scrum methodologies.
• Familiarity with version control systems like Git.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication abilities.
• A collaborative mindset with the ability to work in a fast-paced, dynamic environment.
• Detail-oriented with a focus on delivering high-quality solutions.

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About Info-communications Media Development Authority:
Info-communications Media Development Authority (www.imda.gov.sg) offers a rewarding career that gives you a front seat in the fast-changing infocomm media sector, where technology and content are shaping the way people view the world more than ever. We offer a wide range of opportunities, where talented individuals and teams can make a difference. Whether you are developing a telecommunications policy affecting consumers or spearheading a scheme to nurture budding media talents, each member of IMDA contributes towards driving innovation, enhancing productivity for economic growth, and improving the quality of life for all Singaporeans. As a statutory board in the Ministry of Communications and Information, IMDA promotes and regulates the infocomm and media sectors.