Job Description

[What the role is]
About EDB
The Singapore Economic Development Board (EDB), a government agency under the Ministry of Trade and Industry, is responsible for strategies that enhance Singapore\xe2\x80\x99s position as a global centre for business, innovation, and talent. We undertake investment promotion and industry development, and work with international businesses, both foreign and local, by providing information, connection to partners and access to government incentives for their investments. Our mission is to create sustainable economic growth, with rant business and good job opportunities for Singapore. For more information on EDB, please visit www.edb.gov.sg

About Singapore Global Network
The Singapore Global Network (SGN) is a newly established division tasked to re-energise our efforts towards building a strong and extensive ecosystem of overseas Family, Friends, Fans for Singapore. SGN leads the Whole-Of-Government effort to coordinate across agencies and strengthen our collective networks whose skills, affinity and influence could help build linkages to global business and talent communities, and enhance the international mindshare of Singapore as a leading globally-connected city.

[What you will be working on]

We are looking for a Lead/Senior Lead (CRM) with a track record of implementing Customer Relationship Management (CRM) systems. You will be responsible for supporting the division\xe2\x80\x99s CRM function, data analytics requirements, and provide advice on key trends and best practices for CRM solutions that serve business needs.

Your responsibilities include:

Maintain and improve data management processes and accuracy

Assist with integration of CRM solution with other business systems and applications

Work with EDB\xe2\x80\x99s Information Technology Division to manage CRM system and data warehousing

Analyse data to inform business development strategies and campaigns

Be involved in the execution of CRM initiatives

Work with extended business units to facilitate end-to-end CRM request

[What we are looking for]

Resourcefulness, integrity, hustle and being a good team player are must-haves. Some combination of the following would help for favourable consideration:

Bachelor Degree in any discipline

Minimum One (1) to Three (3) years\xe2\x80\x99 experience implementing and managing Salesforce suite of products Experience working with Agile methodology

Experience with developing Business Intelligence dashboards

Analytical, data-driven, well-versed with Excel

Knowledge of in Salesforce CRM process / product trends, best practices and technologies

Consulting or Business Analysis experience Salesforce Administrator Certification

Exposure working in a cross-functional team environment

Experience in SQL data extraction

Collaborative, able to partner business units and work effectively with different teams and stakeholders

Good verbal and written communication skills

Proactive and self-motivated to learn and able to deliver in a fast-paced environment

Singaporean

We review applications and interview on a rolling basis. Applicants can expect to receive an application outcome within 8 weeks of application date.

Government Technology Agency