Job Description

hiring and training staff, managing inventory and supplies, ensuring a clean and safe environment, promoting services and products, handling customer complaints, and overseeing daily tasks like opening, closing, and payment processing









Staff Management & Development

Hiring and Training:

Recruit, hire, and train salon staff to ensure a skilled and professional team.

Scheduling:

Create work schedules, assign tasks, and manage staff rosters, considering peak times and client appointments.

Performance Management:

Monitor staff performance, provide coaching, resolve conflicts, and manage disciplinary actions if necessary.

Team Leadership:

Foster a positive and productive work environment, motivating the team and acting as a role model.
Operations & Administration

Daily Oversight:

Manage daily salon operations, including opening and closing procedures.

Inventory & Supplies:

Monitor stock levels, order supplies, and manage inventory to ensure necessary products and equipment are available.

Maintenance:

Ensure the salon is clean, well-maintained, and compliant with health and safety regulations.

Financial Management:

Handle basic bookkeeping, process payments, monitor financial transactions, and contribute to business budget management.
Client & Customer Service

Client Satisfaction:

Ensure exceptional customer service, manage client feedback, and resolve complaints professionally.

Client Experience:

Create a welcoming environment and ensure clients have a positive and memorable experience.

Appointment Management:

Oversee the scheduling and flow of client appointments to keep the salon running efficiently.
Sales & Marketing

Product & Service Promotion:

Promote salon services, packages, and retail products to increase sales.

Marketing Strategies:

Develop and implement marketing activities, including social media, to attract new clients and build customer loyalty. *

Sales Targets:

Set and monitor sales targets for services and products, aiming to achieve business goals.