is responsible for overseeing all operational aspects of the salon, ensuring a high-quality client experience, driving revenue growth, and leading and developing a skilled team of beauty professionals. This is a crucial leadership role that balances excellent customer service, strong business acumen, and effective team management.
Key Responsibilities
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Staff Management & Leadership
Recruit, hire, and onboard
new stylists, colorists, technicians, and front desk staff.
Develop and manage
staff scheduling
to ensure adequate coverage and operational efficiency.
Conduct
performance reviews
, provide ongoing coaching, and lead training sessions on technical skills, product knowledge, and customer service.
Foster a
positive, collaborative, and professional work environment
that encourages staff retention and morale.
Handle and resolve employee conflicts and disciplinary issues promptly and fairly.
Operations & Business Management
Manage daily
cash handling
, financial reconciliation, and process payroll information.
Monitor and manage
inventory
of professional and retail products, ensuring optimal stock levels and minimizing waste.
Oversee the
booking system
and ensure efficient handling of client appointments and walk-ins.
Ensure the salon and all equipment are maintained, clean, and comply with all health, safety, and hygiene regulations.
Analyze
sales data
and key performance indicators (KPIs) to identify opportunities for improvement and growth.
Client Experience & Sales
Serve as the primary point of contact for complex
customer service issues
, ensuring swift and effective resolution to maintain client loyalty.
Drive
retail sales
of salon products through staff training and promotional campaigns.
Develop and implement
local marketing strategies
and client loyalty programs to attract new clients and retain existing ones.
Maintain a beautiful, welcoming, and high-end atmosphere that aligns with the salon's brand.
Required Qualifications & Experience
-----------------------------------------
Experience and Education
Minimum of
3-5 years of proven experience
in a management or supervisory role, preferably within a salon, spa, or high-end retail environment.
A license in cosmetology or relevant field is a plus, but not required if management experience is extensive.
Demonstrated ability to manage a team of 5+ employees.
Skills and Competencies
Business Acumen:
Strong understanding of retail operations, budgeting, inventory control, and sales forecasting.
Leadership:
Exceptional coaching, mentoring, and team-building skills.
Communication:
Excellent verbal and written communication skills, capable of interacting effectively with clients, staff, and vendors.
Organizational Skills:
Highly organized with the ability to manage multiple priorities and deadlines in a fast-paced environment.
Tech Savvy:
Proficient with salon management software (e.g., Mindbody, Vagaro) and standard office applications.
Physical Requirements
Ability to stand and walk for extended periods.
Ability to lift up to 25 pounds occasionally.
* Must be willing to work a flexible schedule, including evenings, weekends, and holidays, as necessary for the business.
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