Job Description

Poste


As Salon Manager, you will manage the Apartment/VIC salon and drive the clienteling strategy for Ngee Ann City. You will be responsible for creating exceptional Client Experience to drive the Apartment as a luxury destination for our Clients.




Missions


Apartment/VIC Salon Management


Elevate and create unforgettable experience in terms of exclusive hospitality and sophistication, as the best luxury destination for our clients. Adopt strategic approach to develop our top clients (existing or prospects) through various high-end and RTW categories. Manage the invitation list for all international and regional events. Develop some privileged and strategic partnerships with selected hotels, restaurants, banks etc., to ensure continuous growth of our client database. Drive new potential clients through weekly and/or monthly animations to maximize apartment's utilization rate. Collaborate with Client Development (CD), Communications and Merchandising team to align VIC strategy.

Drive a Clienteling Mindset


Manage and oversee client gifting strategies in collaboration with the Client Development Manager. Provide insights on VIC trends and clients' feedback to influence retail team on service delivery, to drive better client experience. Monitor client profile growth, behaviour, and segmentation to identify gaps and opportunities for further client engagement. Support the team in providing relevant and effective client outreach, ensuring that client lists and opportunities are well-targeted and executed. Deliver training and development on clienteling topics to ensure the store is aligned with business goals and client needs. Provide data-driven analysis and feedback on clientele performance, creating action plans to drive results including store animations and client strategies. Partner with client advisors, stylists, and store teams to enhance VIC conversion and retention. Stay ahead of client competitors' activities, adapting strategies to maintain relevance and growth in the clientele base. Collaborate with the Product Category Expert to activate in-store experiences and engagement tailored to high-value clients.


Profil


Proven experience in retail management, client development, or related roles within a luxury or high-end brand environment. Strong knowledge of the fashion and luxury retail industry. Strong understanding of clienteling strategies, customer relationship management (CRM), and digital tools (ICON, Journey, etc.). Experience with high-end clientele, including managing top client lists and delivering tailored client experiences. Strong drive of entrepreneurial spirit and accountability. Excellent communication and interpersonal skills, with a passion for delivering exceptional customer experiences. Analytical mindset, with the ability to leverage data to drive action plans and business results. * Ability to work in a fast-paced environment, managing multiple priorities and delivering on store targets.