Job Description

Their client has launched a global program for the implementation of a global ERP based on SAP tools for the entire group and its subsidiaries. The objective of this program is to harmonize and simplify business processes and to simplify the group\'s information systems landscape.
Within their SAP Expertise Center, the SAP Applications Support team is responsible for corrective and change application maintenance services for entities using their global ERP. They are looking to strengthen the SAP support team for APAC region.
Your role will be to deliver support services on their SAP applications in the Retail back office area with their AMS (Application Maintenance Services) partner based in Italy and the Philippines. You will contribute to the implementation of a robust solution adapted to business needs for the omnichannel distribution of their products.
Their global SAP COE support Retail back office lead will provide you support and guidance in your activities. They will make sure that you follow the global support processes and guide you in regard to their core model solution requirements and best practices.
The Position:
The scope of this position includes retail flows in SAP FMS and CAR as well as interfaces and connections with the various solutions interfaced with SAP (Point of Sales tools, Pricing solution, replenishment solutions, e-commerce sites...)
Main missions are:

• You provide support to APAC SAP Retail back office users from a functional point of view
• You organize the customer relationship between SAP Retail back office APAC end user community and SAP COE APAC. This service can be done through regular ticket reviews with main key users, cascading communication from global COE on changes and improvement brought to the solution, ad-hoc training, ....
• You ensure the support and implementation of functional and technical enhancements with end users on all subjects related to Retail back office and management control. (Write the general and detailed specifications of solutions validated with the business, participate in the writing and execution of tests, ensure production and post-deployment support, write the associated procedures and documentation: configuration, user manuals, support training....)
• You coordinate support activities for APAC region in the field of Retail back office with their partner AMS (Application Maintenance Services) and Global SAP application center
• You follow up on changes to the SAP organizational structure (opening of new stores, etc.) and the implementation of new regulations in the field of Retail back office in the countries deployed on SAP.
• You ensure that their partner AMS delivers services in line with its commitments. You participate in SAP support reviews; you take in charge ticket escalations with AMS and the global SAP COE.
• You ensure proper integration of Retail back-office solutions with other areas (Supply Chain, Finance, Master Data) for countries running on SAP.

Requirements:

• SAP ECC Professional with expertise of 5 to 7 years in FMS/AFS/IS-Retail modules. You have implemented the following business processes: Inventory management, Orders, Inbound & Outbound deliveries, and Pricing
• You also have ideally some experiences of SAP CAR solution with POS DM, DDF, OAA modules
• You have been working on the integration between SAP and non-SAP solutions (Point of sale, Mobile Apps, ...)
• Knowledge of ticketing solutions for application support will be required and it will be necessary to drive ticketing application changes to comply with your domain support need
• English is a must (any other language is a plus) in writing and speaking
• International experience and mindset are expected
• You are customer focused and possess: (1) the ability to identify and analyze complex issues and develop solutions to a variety of problems; (2) excellent analytical, verbal and written communication skills to accurately document, report, and present findings; (3) good interpersonal skills to interface with all levels of employees, management and external contacts; Ability to work independently or in a team environment is essential as is the ability to work extended hours as required.

We regret to inform that only shortlisted candidates will be notified / contacted.
For more information you can email Michelle Hoang in their Singapore office on Michelle.Hoang@teksystems.com quoting Job Reference Michelle 537629 or alternatively, apply here to register your interest.

Job Reference: Michelle 537629
EA Registration No.: R1328380, Hoang Tra My
Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

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