Job Description

Roles

. Gather understanding of all key domains business process in detail, end to end functions and implications.


. Deliver process knowledge to end users.


. Share ideas to improve the overall process and find areas to drive solution by agile learning and using LEAN process.


. Manage Integration area for all key domains (NSC/SGST/INDS) as a overall integration lead.


. Manage DMR requests and their SLAs.


. Manage SLA for Integration related issues.


. Manage Operation support to business units.


. Customer coordination and work towards improving customer satisfaction.


. CR/projects support as and when necessary.


. Work with vendor teams and monitor their deliverables.


. Support any urgent, critical tasks, issues or tickets and manage 1st level of escalations.


Responsibilities


Accountable for following tasks :- prioritising tasks from each domain and responsible for delivery on time. assess and get the daily tickets assigned to the team resources. SLAs of all tickets. adhere to the CR timelines as agreed with customer Responsible for following actions :- follow up & resolve recurring issues. Reduce the ageing tickets. periodically review the team members deliverables to comply with SOX audit requirements. optimizing the resource utilization, planning for back up during team member absence, etc. provide support for escalations and critical issues. provide status updates on resources and ticket status. provide weekly status reports on CR /Project activities executed by AMS Team hold regular meeting with team members, review workload and give support where needed. communicate to customers on the common program changes of Co's review with COE team about any AMS solution to user, If deviate from the Sales Template process to get COE to align with Process governance team. acknowledge and address customer queries and issues on time. follow up on customer escalations and seek management support if unable to handle it within the defend timeframe. achieve customer satisfaction by quality deliverables. allocate team resources for execution of CR/Projects based on the priority. Ensure the new project knowledge transfer for AMS transition is received with proper documents & completion of handover checklist. Align with COE in case of scope changes in the ongoing CRs. (If Global/Template change COE to align with process governance team) All new CRs received directly from customers without COE involvement need to be discussed with COE team. In case of regional CRs, seek support from process governance team.

Requirements

. At least 7 years of relevant experience, including Project Implementations.


. Proficient in SAP SD module is a Must.


. Strong in business processes & technical skills such as Configuration.


. Strong knowledge in Business Process in Sales environment.


. Strong knowledge of info structure creation, configuration, and updated rules.


. In-depth knowledge in Order-to-Cash processes (such as order management, contract management, pricing, delivery, and billing).


. Good knowledge of cross module integration with PTP, WM and RTR.


. Sound knowledge of functional and working experience in vistex submodules such as Agreements, Rebates, Pricing, Deals & Promotions, Claims, Budget, Settlements, incentive etc


. An understanding of programming concepts and experience with structured design, development, and implementation of new computing architectures.


. Experience with software unit and integration testing.


. Strong knowledge in master data maintenance and its integration of master data with subsystems.


. Able to communicate well at all levels.


. Good analytical and problem-solving skills.


. Good documentation skills using MS Office applications.


. Strong interpersonal skills; ability to work well on cross functional project teams and foster team commitment to tasks.