Job Description

About Us:
From business process re-engineering to global business expansion for Japanese corporations, ABeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.
Role Overview:
We are seeking an experienced SAP SD Customer Service & Service Management Consultant with strong expertise in service-related processes within SAP. The ideal candidate will be responsible for understanding, mapping, and optimizing Customer Service and Service Management processes within SAP S/4HANA, ensuring efficient service order handling, contract management, and integration with broader business workflows.
Key Responsibilities:
Service Management & Service Order Lifecycle:

• Design, configure, and support end-to-end service order management, covering creation, execution, tracking, and fulfillment.
• Optimize repair processing, service notifications, and service confirmations for seamless operations.
• Ensure smooth integration between Service Management, SD, and FI-CO for efficient workflow execution.

Warranty & Contract Management:

• Implement and improve warranty tracking and long-term service contracts, ensuring compliance and customer satisfaction.
• Manage service agreements, including preventive maintenance contracts and post-sales service commitments.

Service Billing & Revenue Recognition:

• Design and maintain service-related billing plans, ensuring accurate pricing, invoicing, and financial tracking.
• Implement Event-Based Revenue Recognition (EBRR) and monitor revenue flow from service transactions.

Process Mapping & Optimization:

• Analyze existing CS and Service Management processes and align them with SAP S/4HANA's latest functionalities.
• Provide strategic recommendations for automation and efficiency improvements.

Customer Support & Enhancements:

• Work closely with business users to troubleshoot issues, develop innovative SAP solutions, and drive enhancements in service-related functionalities.
• Support deployment and user adoption of SAP Fiori apps related to Service Management and CS modules.

Cross-functional Collaboration & Integration:

• Coordinate with SAP SD, MM, PP, and FI-CO teams to ensure seamless integration across modules.
• Assist in aligning customer service processes with SAP Field Service Management (FSM) solutions if applicable.

Documentation & Training:

• Develop detailed process documentation, SAP configuration guides, and end-user training materials.
• Conduct workshops to educate teams on best practices for Service Management and Customer Service in SAP.

Required Skills & Experience:

• Immediate starter will be preferred.
• SAP CS & Service Management Expertise: In-depth knowledge of Service Order processing, warranties, contracts, billing, and repair management.
• SAP SD Integration: Hands-on experience integrating CS and Service Management with SAP SD for streamlined sales-service workflows.
• Revenue Recognition & Billing: Strong understanding of Event-Based Revenue Recognition (EBRR) and billing management.
• Process Optimization & Automation: Proven ability to map, optimize, and transform service management processes within SAP.
• Stakeholder Management & Communication: Strong ability to collaborate across teams, ensuring business requirements are met with optimal SAP solutions.
• SAP Implementation & Support: Experience with SAP S/4HANA implementations, system enhancements, and ongoing support activities.
• Preferred Qualifications:
• SAP S/4HANA experience with a focus on CS and Service Management modules.
• Prior consulting experience in SAP service management solutions.
• Knowledge of Fiori-based Service Management applications.
• SAP Certification in SD, CS, or Service Management is a plus.

Why Join Us
At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, ABeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. ABeam Consulting has also recently joined SAP's regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.
We regret only shortlisted candidates will be notified.
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