Job Description

Country

Singapore

Workplace location

SINGAPORE-FRASERS TWR(SGP)

Employer company

TotalEnergies Marketing Asia-Pacific Middle East Pte Ltd

Domain

Information Systems

Location

Singapore

Experience

Minimum 6 years

Candidate Profile

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• University degree or equivalent professional qualifications
• At least 5 years of job related professional experience
• Good SAP knowledge (SD, MM, FI-CO, PP, IS-OIL) and project management skills
• Communication and negotiation skills, customer focus, result orientation
• Preferable with experience in the process/oil industry

Activities

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Support Coordination:

• Provide on a daily basis solutions to SAP issues and inquires, with a focus on SD, MM, PP and FI-CO modules (including IS-OIL), support the business during the requirement definition. Support user creation and key user training.
• Preparation, review and validation of Evolution tickets.
• Based on the business requirements, establish priorities amongst all tickets within the defined budget.
• Keep track of evolution tickets and follow-up regularly with key-users, Single Point of Contact (SPOC), Business Process Owners (BPOs), Business Process Managers (BPMs) and IT teams (TGITS/DSI).
• Monitor affiliates and IT support to challenge the overall evolution budget and ticket response time, clean-up of open tickets (backlog).

Project Coordination (for small and medium size projects which are not handled by MS/APMO/SG/IT):

• Manage projects, with a particular focus on the definition of the requirements, follow-up, change management and post go live review.
• Ensure validation and follow up with the different involved parties (SPOC, BPOs, BPMs and IT team).
• Ensure Compliance of SAP standards and smooth transfer from project to support mode.

Process follow-up & Control:

• Supervise the implementation of SAP across MS/APMO and ensure tools are up to date and in line with current business requirements.
• Coordinate with various parties (including HQ\'s (Paris) Governance, BPOs, BPMs, IT support), ensure that support tools and data are updated.
• Ensure SAP usage are in line with MS/APMO Standard Operating Procedures,
• Review SAP processes to ensure compliance, promote best practices and efficiency across affiliates.

TotalEnergies