Job Description

:Job ObjectivesSupporting your colleagues with IT Incidents and Service RequestsDrive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolvedAssist our colleagues in Infrastructure & Operations on tasks where hands are neededPurchase equipment and ensure asset management is done according to our processesEnsure that IAM activities are done with proper attention and careCapture and share knowledge through written Knowledge ArticlesWork closely with the different Service Desks within the organization of AirbusJob ResponsibilitiesEnsure that users get technical problems resolved as soon as possibleEnsure that users are running on a stable and supported PC environmentEnsure that Satair has a stable and updated user platform that fits the overall business requirementsManage client software composition and version through official toolsMonitor automatic jobs and resolve or escalate any issuesMonitor hardware and interfaces to external partiesManage software and ensure that Satair has paid for all licenses in useManage printer setup and other peripheral equipment and support itManage PC security and access control including security on portable PCs, virus check, disk encryption etc.Ensure procurement of IT equipmentKeep hardware and software register updatedEnsure management of PC pool and other lending equipmentActively participate in regional activities identified and described by central ITEnsure availability in the 24/7 IT SupportSecondary responsibilitiesParticipate in troubleshooting and solving issues on the central IS/IT solutionAssist staff with advice and guidance in the use of the Satair\xe2\x80\x99s systemsPrepare and create documentation for Satair systemsParticipate in the technical documentation of Satair\xe2\x80\x99s IT set-up and operational proceduresParticipate and contribute in IT projectsParticipate in improving the service to the organizationParticipate with input to improve the stability of the IT solutionJob RequirementsBroad understanding of IT (hardware, software, network, communication)A good understanding of the following will be an advantage:Network topics such as DHCP, and DNSPrinter troubleshooting and Print ManagementIdeally, experience with IT Asset Life Cycle Management (CMDB)Ideally, experience with writing documentation, as this experience will be required when writing knowledge articles.ITIL Foundation certifiedBachelor\'s degree or 1+ years experience within IT SupportFluent in English both written and verballyWritten skills that demonstrates structureCan offer valid references to attest your skills/personalityCustomer-mindedStrong team playerExcellent communication skillsGood analytical skill; ability to see the bigger picture and derive mid to long term recommendations on way forwardAbility to balance and align varying interests of stakeholdersDiplomatic sense and open/\xe2\x80\x98out-of-silo\xe2\x80\x99 mind-set, ability to build successful relations across functions and with all stakeholdersAbility to work in an international contextThis job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company\xe2\x80\x99s success, reputation and sustainable growth.Company: Satair Pte LtdContract Type: PermanentExperience Level: Entry LevelJob Family: Digital
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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Airbus