Job Description

Position Title - SCCM Services Engineer (Outsources to Client Place) - 12 months contract renewable Working Days: 5 Days (Will require to support on weekends during OS patching. Will be planned patch Position Title - SCCM Services Engineer (Outsources to Client Place) - 12 months contract renewable Working Days: 5 Days (Will require to support on weekends during OS patching. Will be planned patching dates/times) Working Hours: 8.45am - 6pm Outsource Location: Katong Office (East Coast Road) Salary range: $4000 - $5000 Responsibilities: Scope of Patch Deployment Tasks Assist CUSTOMER in a study and review of the existing environment To ensure patch management agent is included in any new build/rebuild process for all installation on desktop units Work closely with CUSTOMER to strategize patch and implement management process Participate in pre-deployment patch testing for new patches /fixes Work closely with CUSTOMER with all pre-production patch testing tasks. CUSTOMER to provide relevant hardware for pilot test. Perform desktop SOE/Image patch update and testing services Check and verify patch deployment status and work closely with resident engineer and/or dispatch engineer to determine the root cause of any failures attend to desk-side for patching support or manual patching if required Update CUSTOMER IT Management on latest Windows patches or hot fixes Perform security & vulnerability patch services monthly or as per agreed SLA with CUSTOMER for critical patches. Provide monthly status updates on patch level for all desktops, laptops and Servers & service level reporting to CUSTOMER IT management Service Level To distribute customer approved patches to 95% of the desktop PCs as per the following patch criticality from the date of handover.Critical Patch within 14 Days High Risk Patch within 30 days Medium Risk patch 60 days Low Risk patch 90 days. Scope of Software Management Tasks Study and review the existing environment Microsoft SCCM tools will be provided by CUSTOMER Software agent installation on desktop units Provide monthly service level reporting to CUSTOMER IT management Scope of Software distribution Tasks for Managed Desktops Work closely with CUSTOMER to strategize software distribution process Manage, monitor and deploy software deployment electronically or manually Participate in pre-deployment software distribution Check and verify distributed software successfully and working. Provide distributions report to CUSTOMER IT Management Service Level To distribute approved software to the desktop PCs within 20 calendar days of handover. Software assets inventory to be performed monthly and on Ad-hoc request by CUSTOMER. The success rate of the patch deployment & inventory is further subjected to availability of all devices connected to the customer's network during deployment and sufficient network bandwidth. CUSTOMER end users are also to provide their full corporation to meet timeliness of patching. Scope of Tasks Vendor to create the master image based on the standard guideline provided by CUSTOMER. Master image to be developed for notebook and desktop models in CUSTOMER. Vendor to maintain Master Image Version Control, to ensure any changes or updates to master image is filed for future references. Return of all storage media belonging to CUSTOMER which is used in the implementation & management of the Master Image. Vendor to ensure data in the storage media belonging to the CUSTOMER is secured which is provided for the implementation & management of the SOE. Requirement: At least Diploma or degree in IT related discipline Relevant experiences