Job Description

Contract Period:
01 Jan 2026 to 31 December 2026, exclude June & December.
Working Hours:
Mondays to Thursdays: 7:30am to 4pm, inclusive of 1hr lunch break
Fridays: 7:30am to 3.30pm, inclusive of 1hr lunch break
Service not required on Saturdays, Sundays and gazetted public holidays
Requirements:

• Polytechnic Diploma in IT or equivalent
• At least 2 years of relevant working experiences. Experiences in AV/IT support, Basic knowledge of troubshooting devices (Chrome, IOS or Windows operating system), Inventory management, video and photo editing will be an advantage

Job Scope:
Logistic and stock taking

• Assist to manage and track all non-SSOE ICT/AVA resources and inventory (e.g. iPad, Microsoft Surface Pro, Chromebook etc.) with up-to-date documentation
• Stock-take and updates inventory records for school and audit purposes
• Maintain repair and loan records of ICT/AVA equipment

Support daily operations (AVA & IT)

• Assist school-initiated ICT/AVA infrastructure projects, including providing progress report, manage vendors and contracts
• Gather ICT/AVA needs of the school
• Provide professional inputs and recommendation on ICT/AVA solutions that can meet the school's need
• Implement preventive measures and maintenance for IT & AVA Equipment
• Assist Head of Department and ICT Associate/Manager in the preparation of all necessary administrative duties for the purchase and condemnation of AVA and ICT equipment
• Provide ICT/AVA/multimedia support for school events (e.g. on site and online streaming events)
• Assist in liaising with vendors for the maintenance and repairs of AVA and IT equipment
• Assist in troubleshooting and support for school-owned devices
• 1st level of troubleshooting of student-owned devices
• Understanding and support various operating system of student-owned devices (e.g. Chrome OS, IOS or Windows)
• Advising students on the proper use of student-owned device applications and online learning systems
• Supporting Home-Based Learning logistic loaning and school hotline help in terms of online learning portal or systems
• Checking and set-up of equipment used in classroom and for examinations such as portable speakers
• Assist in rectifying and identify equipment that requires maintenance work
• Troubleshooting of AV and IT equipment in classroom on a daily operation
• Providing support to teachers in the use of AV and IT equipment in classroom (e.g. Image and sound projection, observation video recording, School-owned device such as iPad and Chromebook support in classroom during lessons)
• Demonstrate comprehensive knowledge of Chrome OS and Chromebook functionality, including efficient navigation, app usage, file management, and troubleshooting, to support and enhance the educational experience in a school environment utilising Chromebooks as student devices.

EA License No.: 96C4864
Reg No.: R25128798 HUANG QIMENG

Skills Required