Job Description

WHO WE ARE:
RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!
We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.
Come join a team where your work makes an impact every day! ABOUT THE TEAM:
The Operations Specialist handles a variety of tasks associated with the resident screening process, including but not limited to client implementations, responding to consumer disputes, processing screening applications, and handling lease document requests. This position will also monitor the department email queue while assisting with incoming/outgoing consumer mail and consumer dispute file preparation. WHAT YOUâLL DO:
The Operations Specialist handles a variety of tasks associated with the resident screening process, including but not limited to client implementations, responding to consumer disputes, processing screening applications, and handling lease document requests. This position will also monitor the department email queue while assisting with incoming/outgoing consumer mail and consumer dispute file preparation. PRIMARY RESPONSIBILITIES:

• Respond to consumer disputes in a variety of methods. This can be via phone, email, regular mail or fax
• Process faxed applications, business credit reports & remote criminal requests through department database
• Implement new clients for screening services
• Maintain accurate records of all contact with consumers, including letters, faxes and files.
• Prepare lease document conversions and revisions as needed by the client
• Provide support and research for escalated calls
• Communicate issues with appropriate account management and support groups
• Perform other duties as requested

REQUIRED KNOWLEDGE/SKILLS/ABILITIES:

• Minimum of 2 years in an administrative or customer support role required
• Excellent written and verbal communication skills
• Strong customer service skills required

#LI-BF1 WHAT WE OFFER:
At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.