Job Description

What You'll Do

Program & Delivery Leadership: Own quarterly/PI planning, roadmap visibility, dependency/risk management; align platform work (translation orchestration, TM/glossary, engine management, TQA) with enterprise architecture. Team Facilitation: Run core Agile ceremonies; strengthen flow/WIP discipline; coordinate incident/problem/change workflow and release trains aligned to ITSM. Coaching & Ways of Working: Coach POs, tech leads, and squads on Agile/Lean, DevOps/SRE, and scaled practices; foster psychological safety and inclusive collaboration.

Key Responsibilities

Program & Delivery Leadership

Own quarterly/PI planning, roadmap transparency, dependency management, and risk mitigation Convert business priorities into clear product increments with measurable outcomes; maintain lean governance; align platform work (translations orchestration, TM/glossary, engine management, TQA) with enterprise architecture. Drive operationalization initiatives: tech debt reduction, stack upgrades, SRE/HA refactoring, observability, and quality maturity with defined release milestones and operational readiness criteria. Partner with product leaders and technical leads on backlog intake, feasibility analysis, and stakeholder cadence for complex integrations.

Team Facilitation & Execution (Scrum Master)

Facilitate Agile ceremonies (daily scrum, sprint planning, backlog refinement, reviews, retros) to maintain steady velocity and quality increments. Remove impediments; strengthen flow/WIP discipline; protect team autonomy while ensuring compliance and auditability (translation audit logging, versioning). Coordinate cross-team incident/problem/change workflows and release trains aligned to ITSM processes; ensure trustworthy data capture for continuous improvement.

Coaching & Ways of Working (Agile Coach)

Coach product owners, tech leads, and squads on Agile/Lean, DevOps/SRE practices, and scaled frameworks where appropriate. Run workshops on backlog hygiene, metrics literacy (flow, reliability, quality), and cross-functional collaboration; mentor leadership on adaptive planning and outcome-based governance. Champion psychological safety and inclusive collaboration to enable timely, constructive feedback between technical experts and business partners.
Flow & Predictability: Sprint goal attainment, throughput/velocity stability, on-time delivery of cross-squad dependencies Reliability & Operations: Release success rate, change failure rate, MTTD/MTTR, incident aging, adherence to ITSM delivery gates (incident, request, change) Quality & Compliance: Defect density/escape rate, test coverage, audit-readiness for translation/orchestration services (logging, versioning) Stakeholder Confidence: Cadenced updates, actionable RCAs, and backlog clarity for issues; measurable satisfaction from business counterparts

Job Requirements

8+ years in Agile delivery roles (Scrum Master, Delivery Lead, Program Manager) with multi-squad leadership and coaching responsibility Hands-on experience implementing DevOps/SRE practices, observability, CI/CD, high availability, and ITSM-aligned production support Familiarity with translation/NLP ecosystems (NMTs/LLMs, TMX/glossary management, engine recommendation, TQA) or comparable complex integration platforms Proven facilitation skills and stakeholder management across US/EU/India time zones; strong dependency/risk management and problem-solving Demonstrated success in operationalizing platforms: reducing technical debt, executing stack upgrades, driving quality maturity, and instilling auditability Preferred: Experience in regulated domains (e.g., life sciences), data engineering workflows, and scaled Agile frameworks (SAFe, LeSS, or equivalent)

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