Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



SEA & ANZ IFM Lead Account Management - Work Dynamics

Reporting line:

Regional Operations DirectorLocation: Singapore

What this job involvesTo provide comprehensive facility, contract and procurement management with a focus on continuous improvement. To achieve financial and other SLA's and KPIs established by the Client and the regional head. Delivery of services in accordance with the client SOW's for Facilities Management, Procurement and Critical Environment. In your role, you will be based in Singapore and report to Regional Operations Director and responsibilities include but not limited to:

Strategic PlanningStrategic review of service and supply contracts to determine value for the across the sub-region.

Renegotiation and tendering where necessary in accordance with agreed client procurement guidelines.

Benchmarking of services will be required across properties within the country as well as across the sub-region.



Facilities OperationsManaging manufacturing, R&D and office operations in the South APJ sub-region.

Ensure proper management all service contracts, including inspections and quality management of service delivery Implementing a comprehensive energy management program

Developing and implementing building facilities management operational procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems. Regional consistency will be of importance

Ensuring an adequate supply of materials and service for the proper operation of the facilities and enter into supply and service contracts as approved by client.

Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts.

Ensure that the tender documentation; evaluation of tenders; preparation of contracts takes place in accordance with the client standards.

Develop and implement a Preventive and Planned Maintenance program to minimize maintenance, repair and replacement costs together with minimizing the risk of plant failure.

Develop and implement a property risk management system which identifies major property risks including occupational health and safety, fire safety and essential services and environmental

Implement and enforce client SIPP program.

Inform client of all statutory notices, requirements and regulations from Government, Statutory Boards or other authorities in relation to the Properties.

Comply with all requirements of the contract and assist in meeting or exceeding Key Performance Indicators.



Disaster Recovery PlanningEnsure critical operations and sites of client are identified across the region.

Develop guidelines and strategies to protect health and safety of staff and others, reputation and ensure business continuity of client across the region with regards to facilities operations.

Ensure plans for the following are developed as well as maintained within the countries: -

Fire evacuation plan including fire drills.

Emergency evacuation. Bomb hoax. Disaster logistics support. Business continuity planning - plan and process. Others as may be needed from time to time Assign roles and responsibilities of the DRP team and audit response from time to time

Ensure that the team participate in DRP dry runs and in actual DRP process; coordinate with other functions of the account team

Data Management, Policies & Procedures & Audit:

Ensure data integrity of all systems across the region and audit data from time to time

Ensure consistency of regional policies & procedures with constant updating of OneView. You will be measured against your team's performance in ensuring policies are current on OneView and all staff have adequate familiarity with the systems as well as the policies

Profitability/ Savings Initiatives:

Achieve or exceed profit targets and ensure effective, efficient and economic operation of assigned responsibilities.

Develop initiatives and strategies that lead to cost savings and eventual profitability of the account. Contribute to global initiatives and take a leading role as required.

Customer Service / Client Relationships:

Pro-actively develop and manage client / business unit relationships ensuring that the expected service levels are achieved across the region.

To lead by example and groom the team in achieving maximum client satisfaction level

Reporting:

Ensure and complete periodic reporting to meet client expectations and internal requirements regionally and globally.

Ensure that the team delivers meaningful inputs across the region in the development of monthly management reports.

Internal Management Systems:

Assist in the budgeting and forecasting process and provide portfolio data to the Regional Finance Director and/or the Regional Account Director

Implement, comply with and audit all internal management systems, in particular, quality assurance.

Leadership / Staff Management:

Actively encourage an environment that supports teamwork, co-operation & performance excellence across the region within the account team

Act as manager and a coach for the team ensuring high staff morale, trust and work ethics.

As part of the senior management team, ensure there is total teamwork across the region across various functions within the account.

Ensure the team is well trained on all facilities policies and procedures as well as systems like Maximo. Working closely with the senior Account team, devise new and innovative methods of learning built around skill development, leadership and succession planning

Assign buddies for new team members to ensure teamwork, consistency & rationalization of the team

Sound like you? To apply you need to be:

At least 10+ years of account management and FM operations experience within IFM industry.

Sets objectives and measurable goals and motivates others to achieve them.

Acts as leadership role model for Jones Lang LaSalle by behaving consistently with cultural requirements

Coaches and develops staff and provides regular feedback and guidance.

Set stretch targets for self and others, monitors and manages individual and team performance

Is able to make difficult decisions and resolve problems or improve operations.

Actively searches out opportunities to achieve best results

Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.

Gains respect of Jones Lang LaSalle people, clients, and where appropriate, with the broader business community.

Regularly communicates vision, strategy, plans and performance in a clear and motivational manner.

Listens effectively and communicates through actions and example.

Technical comprehension and experience with performance-based service contracts and vendor management

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today!

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.