Job Description

Overall purpose of job:

\xc2\xb7 The role is responsible for overall deliver operation management including Warehouse & Distribution, Customer service and Trade operation activities for Singapore, Malaysia, Philippine, Indonesia, Thailand and Vietnam 6 markets, who is expected to provide strategic direction, drive the operation performance and talent development for SEA Operation organization.

\xc2\xb7 This Role is key player to integrate deliver as part of E2E J&J Innovative Medicine supply chain through driving critical initiatives and program execution for business growth, customer service level optimization and operation excellence.

\xc2\xb7 This role will require collaboration with cross function including commercial, supply chain, Inter-Regional Transport, Procurement, ROA CS enablement, ROA Trade operation, Commercial Quality, Finance and Regional I&A team.

Essential duties and responsibilities:

\xc2\xb7 Responsible for SEA market deliver BP and strategy plan, lead the day-to-day operation and manage portfolio for strategic project execution to meet all financial and non-financial metrics including OTIF-D, Customer insight survey, SG&A, COGS, CIPs, order automation%, Quality and safety.

\xc2\xb7 Supervises management distribution centre and TPL providers. Ensure 3TPL/4TPLs are delivering contractual obligations in terms of cost, service, quality and safety. Collaborate with procurement team for TPL selection and drive operation excellence. Select and Develop strategic 3TPL/4TPL relationship in SEA markets, synergize and maximize the value to JNJ with leveraging

\xc2\xb7 Oversight management for customer service operation activities, closely collaborate with ROA CS enablement and regional CX solution team to transfer customer experience and optimize Customer service process with leveraging strategic initiatives and digital solution.

\xc2\xb7 Ensure all importation and exportation operation performance reliability to meet supply requirement with leveraging external suppliers, compliance internal/external trade operation regulation to mitigate any risk.

\xc2\xb7 Accelerate NPI launch to ensure all Deliver related process, capacity, system and resource readiness coordinating with Regional strategic program lead and cross functions.

\xc2\xb7 Implement strategic initiatives and projects at country/cluster level collaborating with cross functions, drive the process standardization/streamline, best practise sharing and continues improvement by providing visibility, new capability for new modality, analytics, OTIF-D, Quality, Safety, Sustainability, Cost efficiency/CIPs initiative.

\xc2\xb7 Ensure Quality, Regulatory, EHS and Trade operation compliance, support all on site audit and close all CAPA in time manner.

\xc2\xb7 Issue management in alignment with Commercial, Regulatory, Legal, Quality, Plan etc. cross functions. Develop BCP plan to improve the operation resilience.

\xc2\xb7 Act as SEA Deliver connect window to interface with commercial and JSC LT for driving E2E SC integration and key strategic initiatives.

\xc2\xb7 Supervise a team of professionals by attracting, developing, retaining talent including hiring, training, coaching, performance appraising, rewarding and engagement activities. Ensure to provide sufficiency resource to team, develop a high-performance team with Diversity and inclusiveness team culture. Continue refine and optimize SEA Deliver operation organization with talent development and process efficiency.

Key measures

\xc2\xb7 The position will be measured primarily on:

\xc2\xb7 Customer Service: OTIF@D; Customer CEX index (3E\'s), Order automation rate, OTS, DSE/DSI

\xc2\xb7 Cost: Zero NCC, Capital and Expense investment management, CIP, SG&A cost % vs NTS, COGS cost % vs NTS.

\xc2\xb7 Compliance: On time completion of training, No field actions; On time closure of CAPA & deviations

\xc2\xb7 NPI: On time Launch %

\xc2\xb7 People: DE &I metric, Credo survey result

\xc2\xb7 Warehouse automation, re-design, Digitalization

\xc2\xb7 Governance & Supplier Relations Management

Qualifications

Position Requirements (Consider and identify requirements potential applicants must meet to be considered for the position):

\xc2\xb7 Bachelor\'s / University Degree is required, with preference in Logistics, Supply Chain, Economics, or Business area of study

\xc2\xb7 Minimum 10 years of experience in supply chain and logistic operation related experience in Pharm, Healthcare or FMCG industry. Minimum 5 years people management experience

\xc2\xb7 Strong Customer focused orientation and pro-active attitude

\xc2\xb7 Experienced people leader that continuously develops the individuals and supports personal growth

\xc2\xb7 Track record of influencing internal and external partners without direct authority at multiple levels,

\xc2\xb7 Ability to drive and shape change in ways of working, bring teams along change curve

\xc2\xb7 Strong communication skills, particularly summarizing complex detail into executive summaries

\xc2\xb7 Proven experience in analytical and continues improvement capability to deliver improved and sustainable results and outcomes.

\xc2\xb7 Excellence computer, System (SAP) experience, fluent in English

\xc2\xb7 Ability to travel 40% internationally is required.

Preferred Requirements/Competencies (Consider and identify requirements/competencies that are not required to perform the job, but would be very helpful to performing the job):

\xc2\xb7 Bachelor\'s degree required. MBA in Operations/ Supply Chain from a premier B-school is preferable.

\xc2\xb7 CSCP, APICS certifications preferred

\xc2\xb7 E2E SC experience across plan, deliver, source and make function.

\xc2\xb7 SEA market experience

Johnson & Johnson