Job Description

Seafreight (Export/Import) Shipping Officer / Planner

Responsibilities:


Plan and coordinate the movement of sea freight LCL consolidation for export. Develop and scheduling plans to optimize LCL export consolidation container. Monitor and track shipments, ensuring all documentation and regulatory requirements are met. Communicate with carrier, warehouse, vendors and other logistics partners to ensure smooth cargo operations. Handle any issues or delays in the shipping process, providing timely solutions and updates to clients. Collaborate with procurement and customer service teams to provide clients with solutions. Handling Shipping document with problem solving skills. Communication with Customer / Vendor

Customer Support Specialist

Responsibilities:


Customer Support Specialist collaborates with and supports Sales Executive or overseas offices to ensure that all sales and customer support activities are handled proactively and efficiently, with a focus on customer satisfaction. The Customer Support Specialist completes all customer quotation requests and coordinates the tariff maintenance for all accepted quotes and rates issued to customers. In this role, the Customer Support Specialist plays an important part in achieving our "Happy Customer" value through a dedicated focus on meeting customer needs.

Requirements:

High school or equivalent education; associate degree preferred. Minimum 2 years experiences in NVOCC or Freight Forwarding, candidate without experience is welcome. Knowledgeable on shipping documents, customs clearance, etc. Good attitude and process customer service mind Good communication skills (spoken and written) * Strong MS Office skills, including Excel, Word, PowerPoint