Job Description

JOB DESCRIPTION

We are seeking a dynamic and results-driven professional to lead and manage a high-performing team. The successful candidate will be responsible for day-to-day operational management, team motivation, strategic planning, and performance improvement initiatives. This role requires a proactive leader with a passion for process enhancement, stakeholder collaboration, and delivering results in line with business goals and regulatory standards.

JOB RESPONSIBILITIES

Inspire, motivate, and lead team members to achieve individual and collective goals.


Foster open and effective communication across the team to ensure alignment and clarity.


Supervise and manage daily operations to meet service level agreements (SLAs).


Plan and execute projects, ensuring timely delivery aligned with business requirements.


Strategize, organize, and allocate resources effectively to optimize performance.


Identify and implement process improvements to drive operational excellence.


Collaborate with internal and external stakeholders to ensure compliance with policies and regulations.


Monitor team performance and provide coaching, feedback, and development opportunities.

JOB SKILLS

Service-level-agreements


Time-Management


Continuous-Improvement-Projects


Compliance


Decision-Making

JOB REQUIREMENTS

Bachelor's degree or equivalent professional qualification.


Minimum of 5 years' experience in a management or leadership role.


Demonstrated success in leading teams and managing operations effectively.


Strong interpersonal and communication skills, with the ability to influence and engage stakeholders.


Results-oriented with a strong commitment to continuous improvement, effective problem resolution, and sound decision-making.


Proven ability to manage change, improve processes, and enhance team performance.


Note: Only shortlisted candidate will be contacted.