Job Description

Bank of Singapore opens doors to new opportunities.Start your career with Bank of Singapore as an Operational Specialist in our Front Office Support Services, Asset Transfer Validation Team!At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group\xe2\x80\x99s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!We are seeking a contractor within our Front Office Support Services (FOSS) function. The incumbent will handle pre-processing checks for all client related payments prior to processing by Remittance team and to perform callback verification on required transactions.ResponsibilitiesPre-processing check for payments\xc2\xb7 Ensure all relevant approval is obtained and instruction provided by Business adheres to client\xe2\x80\x99s signing mandate and procedure.\xc2\xb7 Escalate any deviation to procedure.\xc2\xb7 Coverage includes: Payments, Internal Transfer, Cheque Issuance, Cash Withdrawal, Standby Letter of Credit/Banker\xe2\x80\x99s GuaranteeCallback on Asset Transfer and Static updates\xc2\xb7 Ensure callback is conducted in accordance with procedures and policies.\xc2\xb7 Retrieve and verify callback that has been performed by Business prior to processing by the respective operations team.\xc2\xb7 Handle BAU type of queries/issues ensuring that the case is resolved or properly escalated in a timely manner.Control\xc2\xb7 Perform End of Day control checks and ensure BAU task are completed.\xc2\xb7 Act as a control unit and be able to identify risk issues while interacting with Front office.\xc2\xb7 Ensure that exception processing is completed exactly according to the conditions set in the approval.\xc2\xb7 Perform an end of day review to ensure tasks are completed by signing off on the end of day checklistQuery Management\xc2\xb7 Ensure all queries from Business is resolved within expected timeframe or escalated to the correct parties.Change Management\xc2\xb7 Identify control gaps and work with team to review process efficiency and deliver improvements.\xc2\xb7 Participate in projects as and when required.Qualifications\xc2\xb7 2 to 4 years of experience in Private Bank Operations especially in the area of Remittances, Callback or Client Service role\xc2\xb7 Tertiary education with a good academic track record\xc2\xb7 Good knowledge of Microsoft Office\xc2\xb7 Clear written & verbal communication skills with all levels of staff\xc2\xb7 Client-oriented mindset\xc2\xb7 Meticulous and good team player\xc2\xb7 Ability to work independently & drive initiatives forward until delivery.\xc2\xb7 Ability to work effectively with both Front Office and Support staff, at all levels.\xc2\xb7 Ability to work & deliver under time pressure.\xc2\xb7 Proactive in identifying any process gaps, providing or suggesting solutions to improve productivity

Bank of Singapore