Job Description

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen\xe2\x80\x99s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology



The Role

Location: Singapore
Reports to: Security Operations Manager \xe2\x80\x93 Asia Pacific
Work Hour: 24 x 7 Rotating Shift
Position Objective/ Summary: A position in the Global Security Operations Center (GSOC) supporting the Lumen Managed Security product portfolio. This role performs security event management functions - monitoring, detection, triage of security events and alerts in SIEM and associated monitoring systems. Facilitates the ingress, implementation and egress of client trouble / change requests for managed premise, cloud, NextGen UTM firewall, MDDoS, Threat Intelligence and Secure Log Management products. As an Associate SOC Analyst, you will learn how to work with cutting edge User and Entity Behaviour Analytics (UEBA) platform to monitor security events, prioritize alerts, investigate & remediate incidents and how to help our customers by identifying security threats and preventing data breaches. Associate SOC Analysts have opportunities for mentorship from more senior members of the team and involvement with maturing procedures, evaluating new security technologies, incident response, and the freedom to try out new ideas and technologies to improve the SOC. This is a great opportunity to learn, contribute, and grow in the Cyber Security industry.


The Main Responsibilities

• Monitor, triage and response to SIEM alerts for client security events;
• Investigation and resolution of outage or abnormal behavioral scenarios on MSS products;
• Research and implement customer generated change requests for MSS products;
• Generate incident cases and escalate to superordinate teams in accordance with time and severity-based SLA\xe2\x80\x99s;
• Perform tasks associated with the installation, turn up and maintenance of Lumen security infrastructure;
• Participate in company sponsored job related activities plus training to further develop your management and technical skills;
• He/she will be part of a rotating SOC shift and will need to manage their schedule accordingly so to ensure t is coverage during SOC shifts.

What We Look For in a Candidate

Requirements:

• 1-3 years thorough knowledge and experience in Information Technology;
• Working knowledge and exposure to Log Management/SIEM (e.g. FortiSIEM,Splunk, QRadar, ArcSight);
• Possible security technology certifications e.g. CEH, CISSP, CompTIA (A+, Network+, Security+), Microsoft (MCSA), Cisco (CCNA);
• Working towards completion or has a BS/BA degree in Computer Science, Information Technology, or related discipline or equivalent experience;
• Strong analytical skills to define risk, identify potential threats, document and develop action/mitigation plan;
• A passion for information security and data security;
• Knowledge/experience with Operating Systems (e.g. Windows Server, CentOS Linux);
• Knowledge/experience of networking and firewalls (e.g. Cisco ASA, Palo Alto, Checkpoint, Juniper, Fortinet, Arbor, Radware);
• Good to have programming and scripting skills (e.g. Python, Perl, Powershell);
• Exceptional customer service skills;
• Detail oriented individuals that work well in a team environment and have a hunger to learn;
• Strong verbal/written communication and interpersonal skills are required to document and communicate findings, escalate critical incidents, and interact with customers;
• Must be able to satisfy local government / national background screening.

What to Expect Next
Requisition #: 327597 When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what\xe2\x80\x99s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.