Job Description

Sofitel and its Ambassadors The Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel\xe2\x80\x99s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters. You must have a passion for excellence, and a can do attitude in order to be considered for this role.

Responsibilities:

• Prepare monthly staffing schedules include outsource guards, monitoring staff attendance and assist in planning work schedules.
• Maintain a Hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.
• Prepare various monthly reports as required by the Hotel Manager and General Manager.
• Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the department as a whole, explaining new directions, policies and procedures at the same time.
• Be aware of the Security policies and procedures of the Hotel, and ensure that at all times in all areas of the Hotel that they are being strictly adhered to.
• Be aware of the Fire and Emergency procedures, and your Departments responsibility in an emergency.
• Through close supervision recommend improvements and changes to the operation of the Department, especially concerning creating better service standards, increasing revenue and reducing costs.
• Work closely with other Departments of the hotel, and attend regular meetings on a periodical basis.
• Participate in providing and receiving constructive criticism about the Department and the Hotel as a whole, in order to improve efficiency, productivity and guest service.
• Adapt the safety procedures due to any change in the working environment
• Plan and organize regular Departmental Training for all staff, especially new staff, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge.
• Identify and develop leadership qualities among subordinates in order to guide them towards the path of career enrichment with both ACCOR and the Hotel, and additionally provide the Hotel with a source for future management.
• Ensure that all potential and real Hazards are reported immediately and rectified
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures
• Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees
• Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
• Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
• Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.

Key Job Requirements

• Relevant certifications for Security Supervisor/Senior Security Officer
• Valid Security License
• Fire Safety Manager certification is a plus
• Minimum of 2 year(s) of experience in a similar capacity with proven track records
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

To be successful in this sought after role, you will demonstrate the ability to excel within a luxury brand. You will also bring with you a passion for service, excellent organisational skills as well as communication skills, be results orientated with a dedication to exceeding customer expectations. Previous experience in a five-star environment is desirable, and above all else, pride yourself on ability to build relationships and guest experiences epitomising French elegance, style and sophistication.