Monitor and manage security infrastructure and tools in scope (e.g., AV, DLP, EDR, DAM, PKI, PAM, HSM, Vulnerability Scanner, SIEM)
Receive and respond to security incidents and events via established workflows and automation tools
Support configuration and troubleshooting of infrastructure security solutions, including:
DLP, AV, HIPS (Trellix)
EDR (Carbon Black)
DAM (Imperva)
SLIFT encryption
Log and SIEM (Splunk)
Microsoft CA PKI
RSA 2FA and CyberArk (PAM)
Luna HSM (Thales)
Tenable Nessus SC
Incident Management & Escalation
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Act as the escalation point for infrastructure-related incidents during office hours and provide standby/on-call support
Assist in analysis, containment, and remediation of security incidents
Prepare and maintain incident records, reports, and lessons learned documentation
Vulnerability & Risk Management
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Conduct regular vulnerability scans and assist with patching/remediation coordination
Maintain awareness of known threats and assist in threat hunting activities
Help maintain the security risk register and support identification of recurring issues or weak points
Reporting & Documentation
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Generate and maintain standard operating procedures (SOPs), knowledge articles, and technical documentation
Support the development of regular service and incident reports
Assist in compliance reporting and audits
Collaboration & Learning
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Engage with internal and client teams to understand business requirements and provide technical support
Maintain awareness of industry trends and security best practices
Participate in training to improve knowledge of tools and response processes
Job Requirement
Minimum Qualifications
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Degree or diploma in Information Technology, Cybersecurity, or related field
1+ year experience in IT or security operations (internship, NOC, SOC, or IT support roles are acceptable)
Familiarity with security concepts, tools, or certifications (even entry-level) is a strong plus
Familiarity with network and host security technologies (EDR, AV, HIPS, DLP, Firewalls)
Basic understanding of SIEM platforms (e.g., Splunk), PKI, and log correlation
Experience in working with or supporting some of the following:
Trellix Endpoint Security (AV, DLP, HIPS)
Carbon Black EDR
Imperva DAM
Microsoft PKI and Certificates
CyberArk and RSA 2FA
Tenable Nessus Security Center
Luna HSM (Thales)
Foundational Skills
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Understanding of information security principles, CIA triad, and risk assessment basics
Exposure to Windows and Linux environments
Ability to create basic documentation and reports
Willingness to take initiative and learn from senior engineers
Desirable Certifications (Nice to Have)
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CompTIA Security+
Microsoft SC-900 / AZ-900
EC-Council CEH (or equivalent)
Any vendor training (e.g., Trellix, Carbon Black, Splunk Fundamentals)
Working Conditions
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Based in client or office site (hybrid possible depending on project)
Standard office hours, Mon-Fri
Participation in standby/on-call roster for incident response and escalations
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