Job Description

From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.
People come to Howden Group Holdings for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden Group.
ROLE PROFILE:*
Senior Account Executive

• Your Job Title may differ from your Role Profile description (above) and is stated on your contract of employment.

ROLE PURPOSE:
Acts as a senior liaison between clients and/or producing brokers and placing brokers to ensure new business, renewal and mid-term requirements are fully understood and best met through the provision of suitable cover, appropriate pricing and efficient servicing. Risks/accounts assigned to the role holder are often high value, important and complex, requiring advanced levels of expertise.
KEY ACCOUNTABILITIES:
Planning

• Determines own (and others’ if appropriate) work priorities and activities in line with agreed plans to ensure the achievement of personal and Team objectives
• Meets agreed targets
• Participates in team meetings as required, reporting on business progress within their area of expertise
• Manages assigned projects and contributes to other projects as required
• Provides relevant management information, as required
• Monitors and forecasts renewal and new business activity to aid effective planning and resourcing
• Conducts research and collects feedback from the market, to assist in the development of new products and wordings
• Seeks opportunities to grow the book of business by actively monitoring the market and seeking opportunities to meet/exceed business goals and targets
• Contributes to the Team’s tactical plans

Technical

• Reviews client documentation to ensure that information presented is sufficiently comprehensive/accurate to support the quoting process
• Collates and communicates clients’ requirements to ensure appropriate marketing of the risk
• Prepares or checks market presentations
• Liaises with and advises clients, investigating and resolving queries
• Is aware of, and satisfies, territory, tax and legislation requirements
• Responds to market and third party queries as appropriate
• Produces high quality and compliant market documentation ensuring appropriate authorisations are secured
• Takes responsibility for data entry, credit control and chasing subjectivities where required
• Liaises with support technicians and IBA as required
• Assists in the review of product wordings to ensure these are appropriate to current requirements of clients and territories
• Checks Evidence of Cover and debit/credit notes for accuracy (May be an authorised signatory for some types of client documentation)
• Ensures up to date records are maintained at all times on the Company systems
• Plans the most appropriate insurance solutions for the client’s demands and needs
• Is a ‘subject matter expert’ referral point for more junior members of the team, providing technical input and expertise to ensure that actions/decisions taken are appropriate.

The job holder may be asked to undertake the following additional responsibilities, as applicable, should they work in a team with no dedicated broking resource:

• Negotiates with underwriters to place insurance that balances quality, coverage and price

Policy, Process and Procedures

• Works within agreed parameters and uses relevant systems to ensure documentation/communications adhere to company procedure/compliance requirements and provide an adequate audit trail
• Co-ordinates prompt and accurate processing of data/information on relevant systems in order to support and improve high levels of client service/internal process execution, and to facilitate informed analysis
• Maintains appropriate client files, and oversee the prompt and accurate production of appropriate documentation to best meet client, company and regulatory requirements
• Ensures appropriate due diligence/sanctions checks are conducted in line with company procedures
• Reviews the work of junior members of the team as required in order to maintain quality of output
• Adheres to company policies and procedures and obtain necessary authorisations of appropriate points in the process.

Environment, Customer Focus and Relationships

• Builds and maintains strong relationships with internal stakeholders and external contacts to ensure service delivery meets expectations and is compliant
• Provides support and assistance to clients and to senior colleagues
• Deals with client enquiries, renewals and mid-term adjustments
• Behaves with all clients (both internal and external) fairly and ethically
• Shares information that could be beneficial to the Operating Entity/Group
• Develops and maintains awareness and understanding of market dynamics and related cycles, to ensure work activities are effective
• Ensure transactions are conducted with full transparency
• Works with underwriters in a collaborative manner to ensure positive results for the business and for clients
• Visits clients as appropriate
• Provides the highest levels of service to clients and other third parties to promote a positive image of the company at all times

People Management/Personal Development

• Actively undertakes personal development to ensure up to date knowledge and understanding of best practice
• Remains aware of external, industry, legal and regulatory developments etc. to ensure practice and outputs are of a sufficiently high standard
• Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group

Regulatory and Compliance
The Board of each Operating Entity requires the highest standards of corporate governance, operational excellence and financial reporting throughout the Group from all its employees. Specific responsibilities are listed below.

• Complies with all applicable, legal, fiscal and regulatory obligations in the form of policies and procedures
• Ensures correct authorisation is obtained and processes followed when required by the Operating Entity and/or Group
• Ensures performance, HR and T&C records are up to date and meet the Operating Entity and/or Group’s requirements
• Maintains accurate records and deals with correspondence appropriately
• Operates in an honest, professional and ethical manner
• Strictly adheres to the Group Employee Code of Conduct
• Completes all relevant regulatory training

PERSON SPECIFICATION:
Knowledge/Experience

• Sound understanding of general and legal principles of insurance
• Good understanding of the relevant regulatory environments and their requirements.
• Knowledge of the market including an awareness of competitors, specific territory knowledge, cultural awareness
• Relevant product line experience required
• Has a number of years’ experience within their area of product expertise
• Good understanding of Team objectives and how own role contributes to these
• Specific systems’ knowledge relevant to the role
• Is positively regarded by their colleagues and clients
• Proven track record of supporting teams to deliver high levels of client service

Skills/Behaviours

• Customer focussed approach
• Highly numerate and literate.
• Is confident and has good communication skills
• Able to work independently and use initiative.
• Able to work flexibly to achieve tight deadlines/targets with good time management skills
• Computer literate
• Good decision making and analytical skills
• Has an excellent attention to detail and an ability to learn
• Calm and resilient under pressure
• Able to positively react to change
  Strong negotiation and influencing skills
• 
  Is a team player, networks and is able to build sustainable working relationships

Qualifications

• Maths and English GCSE (or equivalent)
• A levels (or equivalent, is desirable)
• Attainment of the LLMIT (the Lloyd's and London Market Introductory Test) where relevant to the role
• Working towards or has attained ACII (although this is not critical)

What do we offer in return?
A career that you define.
Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that.
What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.
Our Culture: People First
We are proud to be at the global table, but we are most proud of our culture. It has been built on a single and constant set of principles over more than 25 years, and it has helped us become:

• 
  An international group with independence and people at its heart
• 
  A home for talent with a unique culture: the biggest small company in the world

The focus on being a People First business has always been at the very heart of the Group. David’s vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.
Diversity & Inclusion
At Howden Group Holdings we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Additional Job Details
Worker Type:
Permanent