Job Description

:Roles Responsibilities:

• Develop and strengthen client relationships with Southeast Asia region, focusing on Singapore, Malaysia, Indonesia and India
• Develop and execute strategies to enhance client engagement and satisfaction in the Banking and Finance Industry.
• Drive client retention, ensuring seamless renewals and identifying opportunities for account growth.
• Utilize technical tools and data analytics to manage campaigns effectively, ensuring high client satisfaction and successful renewals.
• Coordinate internal teams to ensure smooth business operations.
• Collaborate closely with internal cross-functional teams to understand client goals and key
• Provide exceptional pre-sales and after-sales support, addressing client requirements and ensuring a positive client experience.
• Manage weekly updates on client engagement status, facilitating transparent communication and coordination.
• Coordinate with internal teams to ensure smooth business operations and optimal client service.

Qualifications:Requirements:

• Minimum 5 years of experience in Customer Success and/or Account Management
• Experience in client service, sales, or related field, preferably in banking or financial services.
• Business acumen, sound decision making, analytical and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships.
• Confident communication (written and oral) skills
• Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope, and tasks
• Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
• Passion about business and dissatisfaction with status quo always thinking of ways to improve/grow assigned clients
• Demonstrated ability to work independently and remain motivated
• Strong team collaboration and leadership abilities.

About Us:Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development.Our core business includes: * IT development services providing customers with IT consulting, software research and development, software and hardware testing, system integration and operation and maintenance, data analysis and other services;

• New retail solutions and products through intelligent products, helping small and medium-sized enterprises (SMEs) realize the digital transformation of their daily operations;
• Internet of Things (IoT) platform and solutions comprehensive use of IoT, artificial intelligence, big data, cloud computing and other technologies to provide IoT solutions for intelligent upgrades in cities, parks, buildings and industries, to create a smart future.

For more information, please visit www.beyondsoft.com.

Beyondsoft