Job Description

Description As part of the Client Success team, the Account Manager is responsible for managing, retaining, and growing a portfolio of Meltwater\'s clients. You will be expected to demonstrate a thorough understanding of Meltwater\'s products, and are responsible for driving engagement and adoption through all stages of the client life cycle and renewal process.
What You\'ll Do:

• Actively foster and manage the success of a portfolio of Meltwater clients assigned to you
• Establish a trusted relationship with each client and drive continuous value of our products
• Improve client engagement & adoption and foster enthusiastic, passionate clients
• Be responsible for customer satisfaction, retention, and expansion of existing accounts to grow revenue
• Conduct client business reviews to track the health of your accounts, while listening to customer feedback and proactively discovering areas of improvement
• Collaborate with the sales teams to identify upsell and cross sell opportunities to grow overall portfolio size
• Negotiate and close renewal business with C-Level Executives and decision makers, enabling you to meet or exceed your quota
• Take ownership of monthly churn / retention and growth targets for your specific client accounts
• Proactively identify issues that may impact a renewal, and engage all available resources to resolve any knots
• Track client\'s usage of and activity level on our platforms to monitor the health / risk status of your accounts

• Currently based in Singapore
• Attained Bachelor\'s degree (in any specialization)
• 5 - 7 years of work experience in client servicing / client facing roles, ideally in account management, sales or business development roles
• Familiar with account management responsibilities such as retention of clients, upselling and cross-selling across your client pool
• Proven track record of fulfilling and exceeding sales targets
• Derive great enjoyment being in client servicing roles with a naturally strong customer focus
• Passionate about building relationships along with excellent interpersonal skills
• Dealt with complex or escalated customer situations, and able to navigate large organizations and gain executive level buy-in
• Strong empathy for customers, plus a passion for influencing customer revenue and growth
• Ability to think outside the box and adopt a solution-oriented approach to solve problems for clients

• Competitive compensation package, with uncapped monthly commissions and quarterly bonuses!
• Fast career progression and empowerment in your role
• Flat hierarchy with diverse, high-performance & collaborative teams
• Global presence and a uniquely Meltwater culture like no other
• Both flexible work arrangement & vibrant office space with a well-stocked pantry
• Generous vacation leave