Job Description

Job descriptionSome careers grow faster than others.If youre looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Our sector-focused Banking relationship managers provide a single coverage point for multi-national clients. With our global capabilities and footprint, vast expertise and local knowledge, our Banking teams connect clients to the products and services that meet their global financial needs.We are currently seeking a high calibre professional to join our team as a Senior Account Manager, Global Banking - Global Payments Solutions.Principal Responsibilities

• Accountable for delivering Client Service excellence globally effectively managing any risks and issues
• Identification of opportunities globally and effectively managing the regional account managers to deliver against client promises
• Identify and introduce service improvements to improve the overall client experience
• Resolves global Client Service issues and challenges as the final escalation point
• Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships
• Generate referrals for other Global Businesses, e.g. Private Banking, GBM, RBWM, as appropriate
• Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements
• Identify client requirements, working with RMs and Product Managers to address their needs and enhance client experience, thus seeking to expand HSBCs share of our clients business
• Work closely with Sales to provide input and ensure proper levels of support are achievable

Requirements

• Minimum of 8 years in a similar role or capacity
• In-depth knowledge of industry standards related to all Cash Management products and services
• Experience with or knowledge of local regulatory requirements related to Anti-Money Laundering
• Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
• Proven ability to deliver creative and flexible customer solutions
• Ability to understand a clients business and the fundamentals of running a business
• Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
• Ability to interact with business customers at all levels
• Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
• Excellent time management, planning and organisation skills
• Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
• Strong analytical, problem-solving, technical
• Experience in driving team and individual performance to achieve customer and financial targets
• Strong leadership and team motivational skills
• Proven coaching and performance management skills

Youll achieve more when you join HSBC.HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Issued by The Hongkong and Shanghai Banking Corporation Limited.

HSBC