Job Description

Company Description

RHB Singapore is a progressive and growing financial organization. We are committed to creating a fulfilling, dynamic and engaging work environment for our team of more than 15,000 employees across nine locations in ASEAN, China and Hong Kong.



PRIMARY OBJECTIVE:

Custodian and system expert who can advise, analyze, plan, implement, maintain, support (and retire/refresh where required) all locally hosted (On premise, Cloud) business applications and platforms required to run Singapore operations:

Common to all Senior Analyst

• Maintain and ensure business application running in production are kept running and supported in a healthy state;
• Analyze and recommend new application and platform acquisitions to meet evolving Singapore Operation's needs based on capturing and documenting business requirements elicited from business stakeholders.
• Where the business application is in-house developed do the required coding and development, otherwise engage with 3rd party vendor to get enhancements developed and then deploy into test and prod when ready.
• Ensure IT is operated in a manner that complies with Bank Policies and frameworks, standards, circulars, guidelines and MAS regulated act, notices, circulars, and guidelines applicable to technology (Compliance, Audit, Risk Adherence). - Application and Platforms.
• Ensure IT assets are protected and secure - Applications and Platforms.
• Assist in annual budgeting - Applications and Platforms.
• Be a key stakeholder and technology partner on the bank Digital journey.
• Foster and champion bank PRIDE values within the technology department and imbue the department with a culture of teamwork, innovation, discipline, resiliency and dedication to how work is approached.
• Where vendor based solution approach adopted and/or outsourced approach, arrange due diligence and assessment from technology perspective on behalf of users.
• Provide day-to-day support to business users on any application system issues or constraints.
• Ensure assigned application deployments running on bank managed environments are properly QA and meet conditions.
• Co-ordinate the setup and manage test environments to ensure business can do their enhancements and new projects testing for assign applications.

Specific to Digital and Payments

• Digital and Payments: Digital, Payments and Channel systems such as Mobile Banking (MBK), SOA / API and Messaging platforms, UAS/E2EE/MFA customer token platform, Digital onboarding, ATMs, SWIFT/MEPS+, G3 Fast and Bulk Payments, Cheque processing system, Enterprise workflow system, document share system, RPA.

KEY RESPONSIBILITIES:

Strategy, Planning, Mgmt. Reporting

• Provide expert advice and support to technology management in the area of expertise.
• Contribute in the formulation a comprehensive Branch IT strategy covering IT policies and procedures, security, architecture, business solutions and operational functional requirements.
• Keep abreast of developments and innovations in the FI IT landscape.
• Provide mentorship, support and guidance to colleagues, share information and facilitate problem solving.
• Contribute in the yearly budgeting for IT expenditures and investments.

IT Operations

• Ensure business applications running in production are healthy and functioning per expected.
• Ensure prompt and efficient provision of IT support based on assigned area of expertise (includes request from Data center operations team)
• Oversee contingency plans and ensure their adequacy
• Ensure IT assets are protected and secure
• Maintain and ensure timely renewal of digital certificates and proper lodgment with IT
• security team.
• Ensure IT operations run in a manner consistent with high score from audit, risk, compliance assessments. The following to be operationalized as standard procedure against all IT asset components:

• Administrative Accounts - All admin accounts lodged into PAM solution per group IT Security guidelines and MAS notice 655 point 4.1
• Patching - Patch notification process established with vendors and patch calendar updated, upon patch release assessment and implementation as needed Per patching guidelines and MAS notice 655 point 4.2
• Hardening - Per component definition and enforcement against SG security standard and Group IT Security guidelines and SG addendum/s and MAS notice 655 point 4.3
• Network Perimeter Defense - Network traffic and segments, firewalls, proxies, dns, vpn access setup in secure manner per group IT security guidelines and MAS notice 655 4.4
• Malware - IT Security consulted and all required IT security protections installed on IT assets per MAS notice 655 point 4.5
• Multi-factor Authentication - MFA, where applicable implement MFA of

administrative and internet accounts with access to customer information using
PAM per MAS notice 655 point 4.6 * Logging and Monitoring - Security, Capacity, Downtime, Audit

• Capacity Mgmt. - Pre-emptive monitoring (via monitoring), planning and execution

of capacity upgrades as needed * EOL/EOS Upgrades - Per group guidelines. Track and execute upgrades and/or

do risk assessment and deviation approval. * Housekeeping - scripted clean-ups and truncations of logs and temp files after

necessary archives executed * Backups - Required backup strategy per backup guidelines operationalized to

central Backup Platform. Recurring scheduled backup validation activities
scheduled and performed ongoing to ensure backups working per need. * Work with system stakeholders to ensure proper classification of system criticality and

ensure design and architecture can meet the assessed criticality needs:

• MAS 644 defined Critical system - Ensure DR setup and working and can achieve

RTO within 4 hours, RPO within 2 hours and maximum unplanned downtime of not
more than 4 hours per rolling 12 months; * MAS 644 defined non-critical system - Ensure HA/DR per stakeholder

requirement. * BCM related activity planning and execution

• Review and Approve/Reject production change requests as part of TCAB committee
• Raise CAB CR as necessary
• Cutover related planning and execution
• Ensure and maintain adequate test environments in good working order to support enhancements and new projects;
• Adhere to SDLC for both in-house and 3rd party solution platforms.
• Take BAU day 2 operational ownership in terms of maintenance, support and minor enhancement ownership of new systems and/or major enhancements delivered by the Digital Delivery and DevOps team
• Track IT related spend against budget.
• Write Memos to authorize procurements
• Write Memos to get deviation approvals where required.

Application and Systems Development / New Platform Acquisition

• Lead in the requirements gathering and documentation, design and where in-house the coding, test support and implementation of new systems or enhancements of existing systems:

• Analyze, design, document and develop technical solutions according to business requirements (or in case of off the shelf, co-ordinate with 3rd party vendor)
• Provide accurate, complete and up to date system documentation
• Provide training to users to ensure correct usage and proper adoption upon rollout
• Oversee the QA of software implementation
• Oversee the deployment and implementation of applications to run on Cloud for existing

systems based on end-user needs and business rationale. * Assist team lead to write and table committee papers as required to get new systems and/or platforms, or major refreshes approved.

• Write Memos to authorize procurements
• Write Memos to get deviation approvals where required
• Work together with Digital Delivery and DevOps team to support digital and cloud initiatives

in terms of initial advisory and then follow-on necessary analysis and coordination/
implementation related to integration requirements and enhancement required to
existing business applications to enable the digital initiative. * Work with Digital Delivery and DevOps team to support migration of workloads running on premises

to Cloud.

Regulatory and Procedural Expertise

• Keep up to date and refreshed on required reading related to guiding how IT must be run in

a regulated Financial institution. Minimum read list:

• MAS Technology Risk Management Guidelines (TRMG)
• MAS Notice 644 - Technology Risk Management.
• MAS Notice 655 - Cyber Hygiene
• MAS Outsourcing Guidelines
• RHB Group IT Security Guidelines and SG addendum/s
• SG Patching Guidelines
• SG Backup Guidelines
• SG Technology Department Operational Manual (OM)
• SG IT Standard Operational Procedures (SOP), and System Manuals (SM)
• SG Procurement Operational Manual (OM)

Other Responsibilities

• Participate in Monthly Technology Department meetings.
• Participate in regular Team meeting.
• Use Department issue and work tracking platform.
• Maintain and keep up to date team knowledge base and assist in updating team document assets such as system manual / standard operating procedures (SOP), and operations manual

Qualifications

• Bachelor Degree/Masters Qualification
• Professional Accreditation:

• TOGAF architecture certification (not mandatory)
• Net developer related certification (not mandatory)
• Java developer related certification (not mandatory)
• SQL Developer related certification (not mandatory)
• Minimum 5 years of experience documenting requirements, designing solutions, and coding or configuring off the shelf software as part of technology department in a financial institution based in Malaysia or Singapore
• Minimum 3 years of experience in providing level 3 IT operations support in a financial institution based out of Malaysia or Singapore.
• Experience managing vendors
• Other skills required:
• Working knowledge of bank operations and products
• Experience in level 2/3 support and also writing and reviewing Functional specifications, Technical design documents, interface documents in the domain of digital channel systems and/or payment platforms SWIFT/MEPS+, G3.
• Experience in agile based SDLC methodologies
• JavaScript / Node.js | .Net | Java | SQL | Python | Shell Scripting development skills

Additional Information

RHB is a dynamic organization that promotes a work culture of high performance, where its biggest asset, the RHB-ians, are continuously developed & nurtured to their fullest potential through its robust talent management practices.
At RHB, we take PRIDE in our people and our teams. Great relationships built on trust, a 'leading it right'environment, challenging assignments