Job Description

Singapore, Singapore

Company: Singtel Group

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

Be a part of something BIG!

As an Application Engineer the role will focus on application support and enhancements delivery for Enterprise Billing applications.

Make an Impact by:

• Providing production support and maintenance for Core System applications supporting Singtel Enterprise Business.

• Managing daily operations together with the appointed vendors on the various support and maintenance activities:

• To trouble shoot, identify and fix the technical and operational issues as per SLA.
• To provide root cause analysis of the issue.
• Follow-up with incidents resolution with business users to closure.

• Maintaining and updating technical documents and procedures.
• Coordinating escalation and resolution of major service issues and incidents.
• Responding and reporting promptly to management and business users regarding critical outages until resolution.
• Ensuring compliance with regulatory and company policies.
• Providing 7 x 24 production support including weekends and holidays

Skills for Success:

• Degree in Computer Science, IT, software or computer engineering fields or equivalent.
• Minimum 5 years of IT working experience and at least 1 year of experience in providing production support for mission critical applications and monitoring of production health for issues and problems.
• Experience in technical areas: Database Query using Oracle, PL/SQL, MSSQL, C, C++, .Net
• Effective communication and interpersonal skills with other internal /external departments, and personnel of various levels.

Rewards that Go Beyond:

• Hybrid work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Singtel